Noc Engineer

3+ years of IT network operations experienceMust be able to adapt to change with new technology and procedures in a fast pace environment.Able to work with minimal supervision and handle multiple concurrent tasks and projects.Documentation Strong support documenting procedures and diagrams (using Visio) supporting Data Centers and NOC.Time Management Ability to prioritize work load and manage outagesEscalations Analyze and troubleshoot alerts to quickly determine course of actionProcess Improvement Always look for process improvement within NOC and for IT team.Strong communications - Strong written skills to send communication to all levels in the organization. Strong verbal skills adhering to company s customer centric values and professionalism.Able to moderate and manage conference calls to address conflict with others constructively to resolve issues and outages.Strong team player Be proactive to ensure procedures are adhered in the NOC and cross-train to enhance skill-set with peersFamiliar with ITSM ticketing system.Ability to work well under pressured with other team members and independentlyProficient with Microsoft VisioAdvanced knowledge of TCP/IP, routing and switching, firewalls and access pointsExperience with configuring and managing effective monitoring. Setting up and tuning alerts for efficient monitoring.Build and maintain good relationships with vendors, service providers and business partners.