Job Description The Nurse Case Manager (NCM) is the single point of contact for patients and their caregivers. They are aligned regionally and are responsible for educating patients, caregivers and families affected by generalized Myasthenia Gravis (gMG) about the disease and argenx's products and support services. The NCM may provide resources to help patients better manage their disease and coordinate their treatment. The NCM is responsible for participating in one-on-one communications with patients and their caregivers.
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Roles and Responsibilities:
Provide direct educational training and support to patients and caregivers about gMG and prescribed argenx products
Will manage patient cases across regions as coverage and volume requires.
Communicate insurance coverage updates and findings to the patient and/or caregiver
Review and educate the patients and/or caregivers on financial assistance programs that
they may be eligible for. Coordinate logistical support for patient to receive therapy and manage their disease
Collaborate with argenx Patient Access Specialist, Case Coordinator, and Field
Reimbursement Manager teams to troubleshoot and resolve reimbursement-related issues
Engage with patients and provider case coordinators to ensure appropriate support is being given on an individualized basis
Provide patient-focused education to empower patients to advocate on their behalf
Develop relationships and manage multiple and complex challenges that patient and caregivers are facing
Ensure compliance with relevant industry laws and argenx's policies
Aligned regional travel will be required for patient education to support patient programs
Must be an excellent communicator and problem-solver
Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
Skills and Competencies:
Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal
(written and verbal) skills - with demonstrated effectiveness to work cross-functional and independently
Demonstrated ability to develop, follow and execute plans in an independent environment
Demonstrated ability to effectively build positive relationships both internally & externally
Demonstrated ability to be adaptable to changing work environments and responsibilities
Must be able to thrive in team environment and willing to contribute at all levels with flexibility and a positive attitude
Fully competent in MS Office (Word, Excel, PowerPoint)
Flexibility to work weekends and evenings, as needed
Participate in and complete required pharmacovigilance training
Comply with all relevant industry laws and argenx's policies
Travel requirements less than 50% of the time
Education, Experience and Qualifications:
Current RN License in good standing
Bachelor's degree Preferred
5 + yrs.' clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech
2-5+years of case management
2+ plus years' experience in pharmaceutical/ biotech industry a plus
Reimbursement experience a plus
Bilingual or multilingual a plus
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Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.
We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.
At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.
If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at ******. Only inquiries related to an accommodation request will receive a response.
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