Job Overview:
We are seeking a highly organized and bilingual (Mandarin and English)
Operation Support Specialist
to oversee administrative tasks and hotline customer service operations. The ideal candidate will have a strong background in administration, excellent communication skills, and the ability to thrive in a fast-paced environment. This role requires a proactive individual capable of handling various responsibilities, maintaining smooth operations, and delivering exceptional customer service.
Key Responsibilities:
Manage and oversee daily administrative tasks, ensuring efficient office operations.
Supervise the hotline support team, ensuring timely and effective responses to customer inquiries and issues.
Coordinate and support cross-departmental administrative needs, including document management, scheduling, and communication.
Handle and resolve escalated customer service inquiries in a professional and timely manner.
Ensure compliance with company policies and procedures in administrative and customer service operations.
Monitor and report on key performance metrics for both administrative and hotline support teams.
Assist in the development and implementation of process improvements to enhance overall efficiency.
Act as a liaison between the operations team and other departments, ensuring smooth collaboration and communication.
Manage and maintain confidential information with discretion and professionalism.
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field.
Bilingual proficiency in both Mandarin and English
(written and spoken) is required.
Minimum of [X years] of experience in administration or customer service management.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent communication and interpersonal skills, with the ability to work well under pressure.
High level of attention to detail and problem-solving abilities.
Ability to handle confidential information and exercise discretion.
Experience with customer service software and office management tools is a plus.
Key Competencies:
Strong leadership and team management skills.
Ability to work under pressure and meet deadlines.
High level of flexibility and adaptability to changing circumstances.
Strong sense of responsibility and commitment to delivering high-quality results.
Benefits:
Competitive salary ($60,000 - $63,000 per year).
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional growth and development.
Job Type: Full-time
Pay: $60,000.00 - $63,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Microsoft Office: 1 year (Required)
Language:
English (Required)
Chinese (Required)
Ability to Commute:
Cataño, PR 00962 (Required)
Ability to Relocate:
Cataño, PR 00962: Relocate before starting work (Required)
Work Location: In person
