This role will be remote with occasional travel required based on business needs Why you will love this role : Are you excited to become part of a team committed to innovative healthcare solutions? As an OR1 Network Support Specialist you will provide technical support for field-based OR1 operations and external customers, ensuring optimal function of network-based operating room systems. This role involves advanced troubleshooting, system planning, and collaborating with internal teams and third-party vendors to resolve critical service issues. Support is delivered via phone, remote access, or on-site visits. What You will Be Doing: Provide technical support for OR1 systems, including network troubleshooting, installation, and maintenance. Interface with customers to deliver training, technical assistance, and software maintenance. Perform advanced troubleshooting of audio, video, control, and network signals. Adhere to project timelines and service protocols. Maintain accurate documentation and quality reports. Identify and communicate potential process improvements. What You Bring : Experience: 2 years in troubleshooting complex electronic media systems and network devices. Education: AA/AS in a technical field (or equivalent experience). Technical Skills: Expertise in AV systems, Windows server environments, IT infrastructure, and network topology. Soft Skills: Strong communication, problem-solving abilities, customer service focus, and attention to detail. Preferred Qualifications: CompTIA A or CTS certifications. Willingness to travel extensively and meet hospital credentialing requirements. Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in minimally invasive surgery and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 1,800 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities manage costs, streamline operations, and deliver positive patient outcomes. With onsite locations and field opportunities across the country, we attract a diverse and talented staff, unified by the desire to foster positive change in the world. Because it's not just about the tools we create-it's about the lives we change, together. LI-NM1