The Order Processing accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities. Manage projects, gathering information from multiple departments in the company.
Primary responsibilities
Process external customer purchase orders or other forms of commitments
Provision new and existing customer accounts on multiple platforms for our various products
Process internal customer requests
Effectively resolve customer issues/concerns regarding purchases/provisioning
Respond to customer email inquiries and requests
Take down customer information in order to process order.
Complete fields such as name, address, account number, item number, price, and any sales or promotions.
Input data into computer.
Inform customer of prices and collect payment.
Set up payment plan if necessary.
Ensure payment information is accurate.
Process order and distribute receipt.
Input orders into database.
Inform customer of expected delivery date.
Follow up on orders.
Handle complaints about unfulfilled orders.
Check inventory control.
Order more merchandise to replenish inventory.
Inform customer if item is out of stock or discontinued.
Suggest other items.
Prepare invoices and shipping documents.
Have parcel picked up by shipping company.
Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Prepare order reports for management.
Qualifications
Required Experience
2-3 years experience (preferred) in order processing, customer service or related experience
High level of computer literacy
Excellent verbal and written communication skills
Must be customer-retention focused
Detail oriented with excellent organizational and interpersonal skills
Ability to adapt quickly in an fast paced environment
Must be able to effectively prioritize, multi task and work well as part of a team
Job Type: Part-time / Full-time
Schedule:
4 hour shift
Monday to Friday
Anytime between 8:30am to 3:00pm