Overview:
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Responsibilities:
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
Handle all duties according to hotel policies, procedures, internal rules, and standards.
Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
Issue ticket stubs or place numbered tags on windshields, log tags or attach tags to customers' keys, and give customers matching tags for locating parked vehicles.
Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.
Explain and calculate parking charges, collect fees from customers, and respond to customer complaints.
Park and retrieve automobiles for customers in the parking lot.
Provide customer assistance and information, such as giving directions or handling wheelchairs.
Lift, position, and remove barricades to open or close parking areas.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the supervisor.
Complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Perform other reasonable job duties as requested by supervisor.
Qualifications:
Hospitality oriented
Must be able to run down and up a hill continuously and stand on post for a continuous amount of time
Must be able to lift to 60 lbs. on a regular and continuing basis, push and pull carts/equipment weighing up to 250 lbs
Must be able to bend, stop, squat, and stretch
Capable of driving automobiles
Must be able to withstand hot/humid temperatures performing physical duties
Able to handle difficult situations effectively
Able to work quickly and efficiently, especially under pressure
Must be reliable; willing to work weekends and holidays
Must be able to work late night shifts
Fully Bilingual (Spanish and English)