Edthena - San Francisco, California or Remote - Full time Description We are looking for someone to join our team in a role focused on customer success. You must bring deep understanding of the K-12 teacher experience in order to design and support implementation of the Edthena tools within a variety of contexts including schools, districts, and teacher training organizations.
In this role, you will own the entire partner experience. This includes onboarding, training, renewals, and technical support. Your primary interactions will be with with decision makers and stakeholders in organizations using Edthena. Our ideal candidate is an experienced, tech-savvy professional with demonstrable skills in these areas.
You will serve as the primary point of contact to our partners and to our users. You should have evidence of self-managing, perform well under deadlines, and be detail-oriented both in task management and end-products. As one of the voices of our users, you will advocate for product improvements based on their evolving needs and feedback.
This role is about relationships, but it's also about renewals. We use a milestones- and data-based approach to understanding clients' success. We will be looking to understand your past experience tracking performance of others and navigating discussions about money.
Responsibilities Manage complete customer lifecycle: onboarding, training, and renewalsCultivate champions and develop relationship networksRefine existing account management processes to increase effectivenessAdvocate for product changes based on customer feedbackDevelop and maintain support resourcesProvide technical support for users (via Zendesk)Occasionally, participate in events / conferencesRequirements Overarching any of the bullets we might write below, you must be personally motivated by our vision to ensure all teachers can access the support that they need to have the greatest impact with their students. It will be hard to be successful in this role or at this company without that personal commitment to our work.
5+ years K-12 education-sector experience to "know teaching" and "know classrooms"Strongly preferred: K-12 classroom experience as a teacher or similar roleRelevant experience related to managing revenue tied to relationshipsTech-savvy, fast to learn technology and teach it to othersExperience with CRMs (ideally Salesforce)Project / task management skills and attention to detailGood organizational and time-management skillsDetails on how to apply, benefits, and compensation are available on our application page. Experience Level Edthena is provides innovative technologies to support educator professional learning and streamline feedback to teachers. Teachers analyze videos of their teaching and get feedback at specific moments in time.
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