Description:
Note to Suppliers: Each supplier may submit up to 1 candidate. Please ensure you present only your top candidate-do not submit just to meet the quota.
Fieldglass Comments Section: Provide a snapshot of key information. (Do not include this on the resume.)
- Candidate's Location: Specify the city.
- Skillset Alignment: Highlight how the candidate's skills align with the role's requirements.
- Requested Time Off: Mention any requested time off, such as vacation.
- Work Authorization Status: Indicate the candidate's work authorization status.
**Assignment Information**
- MUST be able to work 3 months training On-Site; Role will become remote after the 3 months required Training. *** Depending on performance, we will transition to remote
- Local candidate ONLY**
- Work location: 1000 S Fremont Ave, Alhambra, CA 91803
- Campus or Medical Enterprise: Medical Enterprise
- Working Job Title: Patient Access Liaison II
- Number of needs: 2
- Duration of Assignment: CTH, 13 weeks, with a possibility for an extension no guarantee that this role will become FTE.
- Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT
- Parking: [USC Parking Rates] (https://transnet.usc.edu/index.php/parking-rates/)
- Role now requires: (two step interview process) 1 Video/ Teams interview and 1 In-person Interview ****
- Dress code: Business Casual
Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
Demonstrated interpersonal skills.
bility to multitask.
Excellent verbal and written communication skills.
Preferred:
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
ssociate or bachelor's degree in healthcare, business or operations field strongly preferred.
Description:
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as neede
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
Medical Enterprise - Non-Clinical Onboarding Requirements:
Background, Education, and Employment
Background Check:
•Social Security Trace: 7 years worked and lived found by SSN Trace
•County Criminal F&M: 7 years
•Federal Criminal: 7 years
•Widescreen Plus National Criminal Search
•National Sex Offender Registry
•Healthcare Sanctions - State
•OIG/SAM
Education:
•HS Diploma (or equivalent - GED)
Employment:
•Verification of 3 Employers, with 2 out of 3 verified
Other Requirements:
•HIPAA Training
•Application
•Temporary Worker Agreement
•Harassment & Discrimination Pamphlet
Medical Requirements:
Immunizations:
•MMR (Measles, Mumps, Rubella): Proof of immunity or series of 2 shots
•Varicella (Chickenpox): Proof of immunity or series of 2 shots
•Hepatitis B: Proof of immunity or series of 3 shots; worker can decline with a declination form on file
TB Test:
•Annual test required; results must be read within 24 to 48 hours
•Positive TB history requires chest x-ray results
Drug Screen:
•Must be taken within 72 hours or the offer is rescinded.
•10-panel drug test including:
o Amphetamines
o Barbiturates
o Benzodiazepines
o Cocaine metabolite
o Opiates (Codeine, Morphine)
o Hydrocodone
o Hydromorphone
o Oxycodone
o Phencyclidine
o Methadone
o Propoxyphene
Influenza Vaccination:
•Required for the current flu season (11/1 through 5/30)
•Workers starting after May 1st should wait until after September 1st for the next flu shot season
•Accepts signed personal/medical exemption
COVID Vaccinations:
•Fully vaccinated with Covid-23-24 Vaccine
•Accepts signed religious/medical exemption
Note: All items are billable except for the drug screen. Working Job Title Patient Access Liaison II Markup Category dmin/Clerical Shift Details/Expected Working Days and Hours SEE JD Dress Code/Special Attire SEE JD Does this position require driving? No Will resource have direct patient contact? No HIPAA training required? Yes Nearest Parking Location SEE JD Will job responsibilities include working directly with minors? No Does the position allow for the worker to be virtual/remote? Yes Shore Options Available for this Position Onshore Only Hours per Day 8 Hours per Week 40 Total Hours 1,040.00
