Job Overview:
The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The Patient Access Representative is to provide a safe and secure environment for the patient during the registration process. Clearly review and communicate all forms and obtain required signatures for services provided. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration. Participates in creating a positive environment for patient and colleague satisfaction. Is responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.
Qualifications:
Required:
High School Diploma required
Preferred:
Customer service experience
Patient Access experience preferred
Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
Medical terminology and computer skills
Responsible to collect co-payments, issues receipts for patients, and reconciles the daily cash within the PFS Department. Directly collects from the patients/families
Scheduling Requirements:
Full Time Evening - Times Vary
Rotating Weekends
Please Note: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about the RWJBarnabas Health hiring process and digital, on-demand interviews. While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don t want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well!
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
Monmouth Medical Center (MMC) is one of New Jersey's largest community teaching hospitals, where physicians and employees work as a team dedicated to academic and clinical excellence and comprehensive, compassionate patient care. As part of RWJ Barnabas Health, Monmouth Medical Center is a leader in designing unparalleled new ways for delivering health care.
For over 130 years, Monmouth Medical Center has been the leader in central New Jersey in providing the best in health care and the latest in medical technology to nearly 1 million residents that comprise its primary service area of Monmouth County, and portions of Ocean and Middlesex counties. Monmouth Medical Center is recognized as a Top Teaching Hospital by The Leapfrog Group, which is widely acknowledged and underscores the highest commitment to patient safety and quality. MMC is the only hospital in Monmouth and Ocean counties to receive an A Hospital Safety Score by The Leapfrog Group, the nation s leading experts on patient safety, for six consecutive rating periods. We continue to lead the system in HCAHPS scores, and are looked to as a model for best practice in patient satisfaction.
