Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood.The Patient Care Coordinator is an ideal opportunity for those seeking to be an integral part of a fertility patient's journey towards becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. Patient Care Coordinator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.We are seeking a Patient Care Coordinator to join our dedicated team at Santa Monica Fertility, located in Santa Monica, CA. This is a full-Time position, Monday - Friday 8:00am - 5:00pm with required weekend and holiday rotation, working 7:00am-4:00pm or 8:00am-5:00pm. RESPONSIBILITIESWelcoming patients and visitors as they arrive at the clinic, checking them in for appointments, and ensuring all necessary paperwork is completed accurately.Managing patient appointment schedules, coordinating with medical staff, and efficiently organizing the patient flow to minimize wait times.Handling sensitive patient information with the utmost discretion and maintaining patient confidentiality and privacy at all times.Assisting patients with billing inquiries, verifying insurance coverage, and collecting payments as needed.Providing basic information about clinic procedures, treatments, and services, or directing patients to appropriate resources for more detailed explanations.Handling incoming phone calls and emails, addressing patient inquiries or directing them to the appropriate staff member.Collaborating with doctors, nurses, and other medical professionals to ensure smooth patient flow and effective communication.Ensuring the front desk area is well-stocked with necessary supplies and maintaining a clean and organized workspace.Creating a compassionate and caring atmosphere for patients who may be experiencing emotional stress during their fertility journey.POSITION REQUIREMENTSA high school diploma or equivalent.2 years experience as a medical receptionist or front office coordinator is referredMedical or Healthcare experience is referredExcellent communication skills, both verbal and written, to interact effectively with patients, medical staff, and colleagues.Medical Terminology preferred.Strong organizational abilities to manage appointment schedules, patient records, and administrative tasks efficiently.Prior experience in a customer-facing role, preferably in a healthcare or clinical setting, is advantageous.The ability to handle multiple tasks simultaneously and remain composed under pressure.Comfort with basic computer applications and the ability to learn and use clinic-specific software and (EMR) systems.Being meticulous in recording patient information and ensuring accuracy in administrative tasks.Willingness to collaborate with medical staff and colleagues to provide comprehensive patient care.Adaptability to work in a dynamic healthcare environment with varying patient volumes and schedules.A commitment to maintaining patient privacy and confidentiality according to healthcare regulations.COMPENSATION & BENEFITS$20.00 and $25.00 hourly The compensation rate for this position is $20.00 and $25.00 per hour.Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.DIVERSITY & INCLUSIVITY At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
