Major Responsibilities: Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Responds to additional specimen procurement requests via pager or other means. Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Reviews various pending and management reports. Generates and distributes reports Provides assistance in support of Billing and other business functions. Instructs employees and students in phlebotomy and data entry. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: No experience required. Knowledge, Skills & Abilities Required: Basic computer skills including experience using computer software applications. Keyboarding and typing skills. Excellent verbal and written communication skills. Good listening skills. Ability to work in a fast paced environment and to handle multiple tasks simultaneously. Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: Operates all equipment necessary to perform the job. Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. Must be able to sit, stand, walk and bend the majority of the workday. May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. Will be exposed to human blood and body fluids. Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. Must be able to handle stressful situations in a calm and professional manner. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
