Date: Sep 20, 2024
Location: San Juan, PR
Company: Popular
Workplace Type: On-site
Procedure Officer
At
Popular,
we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community!
Job Type
Full Time Opportunity
General Description
The Procedure Officer is responsible for gathering, analyzing, and documenting operational processes, according to local and federal banking laws, that affect operations in Retail & Business Solutions Group in Puerto Rico and the Virgin Islands. Collaborates with management and team mates to create a solid and coherent documentation and communications culture.
Essential Duties and Responsibilities
Analyzes documentation and publishing petitions from all Popular units in documents to be published in SED+ that affect Retail & Business Solutions Group operations. Also support the documentation of unit operations manuals within Retail & Business Core Channels Division.
Ensures petitions are requested within the established timeframes according to type of publication and operational impact. Recommends documentation plan and publishing date.
Meets with requesting units to understand and analyze process changes to recommend proper documentation for standard Operational Procedures.
Creates or revises documentation in a pertinent, concise, and accurate manner.
Presents documentation proposals and/or drafts for validation, verification, and approval.
Publishes in SED+, with the required sense of urgency, documentation that could affect branches financially and/or cause losses associated with operational issues, software incidents, fraud schemes, among others.
Answers information requirements for research, legal, and/or audit purposes based on previous or historical versions of documentation.
Consults with and advises the A&D Supervisor regarding operational procedure documentation issues, as needed.
Reviews current documentation to ensure that legal, audit and/or regulatory matters have been taken into consideration to achieve content that goes along with the best business practices.
Negotiates and serves as liaison between areas to clarify requirements and responsibilities resulting from documentation requests and changes.
This position has no supervisory responsibilities but in special circumstances may lead others.
Education
Bachelor's Degree in Communications or Business Administration
Experience
At least two (2) years of experience in operational documentation, research, analysis, and/or data management, process efficiencies, or other related.
Other Qualifications
Must have:
Verbal and written proficiency in both, Spanish and English (advanced level).
Ability to review, summarize, and write with correctness, conciseness, and accuracy.
Excellent analytical and problem-solving skills.
Knowledge of laws, policies, and regulations pertaining to retail and business units.
Ability to communicate, negotiate, and collaborate with stakeholders.
Ability to gather, compare, and analyze information from contrasting sources and documents.
Excellent people skills to develop and maintain good relationships with stakeholders.
Excellent organizational skills to work under pressure with multiple things and comply with established deadlines.
Teamwork oriented.
Desirable:
General knowledge of retail and business core applications such as, Administrative System (IDA), PICS, PISYS, among others.
Proficient in the following applications:
Acrobat
Word
PowerPoint
Excel
SharePoint
Region Locations
Señorial Center
Work Schedule
Monday to Friday- 8:00 am to 5:00 pm
Hybrid work schedule.
Availability to work extended hours, holidays and weekends.
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
Important:
The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
If you have a disability and need assistance with the application process, please contact us ******. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
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Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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