At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States and Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community
Job Type
Full Time Opportunity
General Description
The Procedure Officer is responsible for gathering, analyzing, and documenting operational processes, according to local and federal banking laws, that affect operations in Retail and Business Solutions Group in Puerto Rico and the Virgin Islands. Collaborates with management and team mates to create a solid and coherent documentation and communications culture.
Essential Duties and Responsibilities
- Analyzes documentation and publishing petitions from all Popular units in documents to be published in SED+ that affect Retail and Business Solutions Group operations. Also support the documentation of unit operations manuals within Retail and Business Core Channels Division.
- Ensures petitions are requested within the established timeframes according to type of publication and operational impact. Recommends documentation plan and publishing date.
- Meets with requesting units to understand and analyze process changes to recommend proper documentation for standard Operational Procedures.
- Creates or revises documentation in a pertinent, concise, and accurate manner.
- Presents documentation proposals and/or drafts for validation, verification, and approval.
- Publishes in SED+, with the required sense of urgency, documentation that could affect branches financially and/or cause losses associated with operational issues, software incidents, fraud schemes, among others.
- Answers information requirements for research, legal, and/or audit purposes based on previous or historical versions of documentation.
- Consults with and advises the A and D Supervisor regarding operational procedure documentation issues, as needed.
- Reviews current documentation to ensure that legal, audit and/or regulatory matters have been taken into consideration to achieve content that goes along with the best business practices.
- Negotiates and serves as liaison between areas to clarify requirements and responsibilities resulting from documentation requests and changes.
- This position has no supervisory responsibilities but in special circumstances may lead others.
Education
Bachelors Degree in Communications or Business Administration
Experience
At least two (2) years of experience in operational documentation, research, analysis, and/or data management, process efficiencies, or other related.
Other Qualifications
Must have:
- Verbal and written proficiency in both, Spanish and English (advanced level).
- Ability to review, summarize, and write with correctness, conciseness, and accuracy.
- Excellent analytical and problem:solving skills.
- Knowledge of laws, policies, and regulations pertaining to retail and business units.
- Ability to communicate, negotiate, and collaborate with stakeholders.
- Ability to gather, compare, and analyze information from contrasting sources and documents.
- Excellent people skills to develop and maintain good relationships with stakeholders.
- Excellent organizational skills to work under pressure with multiple things and comply with established deadlines.
- Teamwork oriented.
Desirable:
- General knowledge of retail and business core applications such as, A