Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. We set big goals and are looking for people who can help us reach and exceed them.
Amazon Softlines is looking for an innovative, action-oriented, analytical Program Manager to lead strategic programs and processes that drive defect-free inputs into our business. These programs directly impact the customer experience and enable Amazon Softlines to drive continued growth. The team is responsible for onboarding error-free new selection, maintaining defect free product pages, and much more for Fitness and Fashion (F2) products.
This Program Manager will be responsible for setting program goals, diving deep to identify root causes of errors, sizing each root cause, and working with partner teams to update processes to prevent defects from occurring. The ideal candidate will have a passion for innovation and moving quickly.
Job responsibilities
- Identifying defects in catalog inputs and proposing processes to find root causes and correct errors
- Prioritization of program requirements and building consensus with cross functional teams
- Influencing partner teams to enhance tools and systems based on program findings
- Communicating team progress to broader organization and to leadership
We are open to hiring candidates to work out of one of the following locations:
Los Angeles, CA, USA | Santa Monica, CA, USA | Seattle, WA, USA
Basic Qualifications
- 4+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
- 4+ years of driving end to end delivery, and communicating results to senior leadership experience
- 4+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
