Program Manager (Overnight) Palm Motel

Program Manager (Overnight) Palm Motel






Los Angeles, CA, USA * Santa Monica, CA, USA
Req #11083



Monday, July 29, 2024









Title: Program Manager (Overnight)

Reports to: Senior Director, Interim Housing Special Projects

Supervises: Support Specialists

Schedule: Overnight, Sunday - Thursday, 10:30pm-7am

Location: Palm Motel, 2020 14th Street, Santa Monica, CA 90405

Status: Full-time, Exempt, Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, etc.


Welcome to The People Concern! We are glad that you have an interest in joining our team!


SUMMARY The Program Manager (Overnight) will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work (Sunday through Thursday 8am to 4:30pm) with the ability to flex their schedule to accommodate oversite of staff working swing and morning shifts on weekdays and all weekend shifts.

ESSENTIAL DUTIES & RESPONSIBILITIES * Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles

* Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction

* Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers

* Promote opportunities to support critical thinking among team members

* Provide crisis intervention and triage services

* Manage client grievances and ensure timely resolution of client complaints

* Work with the other Program Manager and Senior Director to ensure that the physical site is well-maintained and safe

* Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered

* Work with management team to provide on call coverage for emergencies

* Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts

* Work within the CES system to ensure most vulnerable are being matched to best fit housing options

* Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner

* Assist with preparing data for reports to funders, and track other data as directed

* Responsible for and overseeing internal site auditing of client's charts

* Effectively represent agency at funding partner or collaborative meetings

* Provide individual and team supervision, support, and performance evaluations for all direct reports

* Co-Facilitate staffing meetings

* Ensure adherence to agency policies and procedures

* Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan

* Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders

* Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program

* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws

* Incorporate life skills programming and other milieu and enrichments services into the program design

* Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff

* Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions

* Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

- Other duties as assigned


QUALIFICATIONS 1. Bachelor's Degree in related field

2. Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mental illness, or are dually-diagnosed

3. 1 Year leadership/management experience.

4. Minimum of two years' experience providing Case Management services to unhoused population required

5. Skilled in non-violent crisis intervention

6. Demonstrated knowledge of issues faced by population served

7. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills

8. Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively

9. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills

10. Current, valid California Driver's License with an acceptable driving record

11. Ability to provide some evening and weekend hours to ensure continuity of care

12. On-call 24/7 a requirement

13. Proficient in Microsoft Word, Outlook, Excel, and database applications

14. Able to obtain and maintain CPR/1st Aid certification


PREFERRED QUALIFICATIONS 1. At least two years of leadership/management experience in an Interim Housing site preferred

2. Bachelor's Degree in Psychology or Sociology

3. At least 1 year experience working overnight/graveyard

WORK ENVIRONMENT Office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist and sit throughout the day








EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed valued and respected Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More The People Concern University & Certificates Corporate Discounts
Other details
Pay Type
Salary

Min Hiring Rate
$70,000.00

Max Hiring Rate
$75,000.00

Travel Required
Yes

Required Education
Bachelor's Degree

Job Start Date
Monday, July 29, 2024






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