Superior Plus Propane is seeking an experienced Service Manager who will report to the Customer Service Center Manager. As the Service Supervisor, you will provide direction to the service technicians and coordinate work with our service partners. In addition, you will provide exceptional customer service to our customers and partners.
Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.
What you'll do:
• Take customer calls related to service and other issues and provide follow-up as needed.
• Set daily schedule for the service technicians.
• Work directly with our service partners to take care of our customers' needs and maintain a strong working relationship with our partners.
• Work with the technicians to ensure that all materials needed to complete the job are available prior to the start of the project.
• Ensure that all required permits have been obtained prior to the start of any project and follow up with inspectors to confirm that all applicable codes have been met.
• Assist the Customer Service Center Manager with scheduling all required technician training
• Record keeping for service tech apprentices.
• Other duties as assigned by the Customer Service Center Manager.
What you bring:
• High school diploma
• 1-3 years of scheduling or routing experience
• Possess exceptional organizational skills
• Prior supervisory experience preferred but not necessary
• Strong leadership skills
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at ****** to let us know how we can enhance your experience.
Other details Job Family USA Pay Type Salary Employment Indicator Full Time
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