Proposed Business - General Manager (Rail)Job Category: Transportation
Requisition Number: PROPO004268
Apply now Posted: October 17, 2024Full-TimeOn-siteLocationsShowing 1 location:
Connecticut
DescriptionLocation: Connecticut
Role Purpose: Manage the daily service of a mid-size passenger railroad to ensure safe, punctual, and reliable service with the highest standards of customer service.
Skills: Inspirational and motivational leaderWork well as part of a teamPossess excellent communication, interpersonal and decision-making skillsFluent in English with excellent written and verbal communication skillsCustomer-focused with the ability to inspire your team with commitment and enthusiasmAbility to identify and solve problems in a structured and analytical wayLegally entitled to live and work in the State of Connecticut, United StatesKnowledge and Experience: Minimum of Eight (8) years' experience as a Chief Transportation Officer, or key roleComprehensive understanding of complex railroad operations and the key disciplines required to deliver operational excellenceExperience of successfully implementing change in a heavily unionized environmentExperience of managing a senior team with operational/safety accountabilities within a large organizationExperience of successfully influencing organizational culture and raising capability through a systemic approachExperience and understanding of FRACollege degree preferredFully dedicated and available to respond at all timesMust be a resident of Connecticut (or willing to relocate)Key Accountabilities: Operations PlanningDevelop and implement an operational excellence strategy that ensures Keolis operates at world-class safety levels for employees and passengersEnsure all operations plans are established to deliver the highest standards of safety, reliability and customer satisfactionReview and ensure the deliverability of all proposed timetable changes and identify recommended opportunities for further enhancement of service schedulesEnsure best for business staff rostering that will enable optimal service delivery and labor costingService DeliveryEnhance the passenger experience through developing a strong customer service ethos throughout the organizationDeliver consistently excellent operational performance through sound operating processes and effective management of network changesMonitor and ensure the provision of fully trained, committed and competent staffingWork productively with peers to ensure all key drivers of customer satisfaction are being addressedEnsure that passenger information is provided to the highest qualityLead operations crisis management in instances of incidents causing significant operational impactEnsure the Service Delivery organization operates as cost-effectively as possible with no compromise on safetyService ImprovementEnsure appropriate operational performance monitoring is in place, and relevant plans for continuous improvement are establishedEstablish proactive and predictive trend analytics to identify potential operational issuesEnsure accurate and timely reports to enable continuous improvement of service deliveryEstablish task project teams to address emerging operational challengesStakeholder RelationshipsInfluence Keolis reputation through excellent stakeholder relationshipsRepresent Keolis at industry events to enhance organizational reputationEnsure a productive approach to client relationship managementMaintain a positive and productive relationship with relevant trade unionsRole model leadership through exemplary behaviors and demonstration of organizational valuesImprove manager-employee relationships through effective managementFocus on improving individual and collective capability to deliver the organizational strategyEnsure action planning from annual employee survey to set industry benchmark for employee engagement
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