About Us: Vitra Health is a Home Health Care and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company that was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone's parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.
Our company is growing, and we believe that our team is the key to our success. That is why we are looking for a Regional Manager of Clinical Operations to support our clients in our Boston and North of Boston Regions in Massachusetts. If you're a passionate, caring, motivated professional who is looking to become part of an awesome organization while making a difference in your community, we encourage you to apply today!
Job Summary The Regional Director role is responsible for the clinical and operational oversight of assigned region(s). The RD is responsible for clinical excellence, staff and client satisfaction, compliance, and budget alignment. In addition, this role supervises, leads, and mentors clinical leaders and partners with business development and marketing to grow assigned regions, increase brand awareness, and promote the brand as a leading partner in the communities we serve while adhering to regulatory requirements and fostering a positive team culture. This position is based in MASSACHUSETTS. It is 100 percent in-office, or in the field (no option for remote work). Responsibilities & Essential Functions Responsible for processes and procedures related to program regulations, client retention, and program growth. Ensure strict adherence to compliance requirements including but not limited to program regulatory compliance and quality standards. Manage and monitor budgets within areas of responsibilities. Ensure client outreach and growth are aligned with care team areas of coverage, and proactively develop staffing plans to optimize care in assigned areas. Serve as the healthcare delivery liaison between Business Development, Care Access, and business partners. Support marketing initiatives to increase awareness of Vitra's quality standards. Collaborate with clinical and operational leadership to ensure processes are efficient and align with operational and clinical standards. Regularly review compliance reports and metrics to identify areas for improvement and in collaboration with clinical leadership, develop strategies to maintain compliance and clinical excellence. In conjunction with the COO, develop and implement processes and procedures to ensure program regulations are met and clinical excellence is in the forefront of healthcare delivery. Stay updated on industry trends, regulations, and best practices and collaborate with Vitra's leadership team to implement changes as indicated. Maintain a "Vitra-wide" approach to processes and change ensuring practices are uniformly implemented across Vitra. Mentor and develop managers ensuring performance and feedback are aligned with professional standards and clinical excellence. Continuously identify direct report managers' growth opportunities and provide professional development support and coaching. Foster a positive team culture by ensuring region managers set clear expectations, facilitate comprehensive training on systems and processes, and continuously review patterns and performance. Ensure assigned region(s) performance evaluations and coaching are delivered timely and in alignment with policies and standards. Regularly analyze key performance metrics, such as staffing template utilization, client satisfaction, client and staff retention, and implement strategies to optimize operational efficiency and quality of care. Foster a culture of customer service and commitment to quality care. Serve as a brand ambassador for Vitra reflecting our vision, mission, and values. Show a genuine interest and compassion for the communities we serve. Other duties as assigned. Education, Experience and Licensure Requirements Bachelor's Degree or equivalent in healthcare required; Masters preferred. 6-10 years management experience in management required. Experience building a business, delivering against ambitious targets, in a fast-paced, often ambiguous, and rapidly changing environment. Leadership experience managing multiple teams. Conceptual and analytical problem-solving skills. Strong communication skills. Customer service mentality. Able to work independently & willing to work in the field as needed. Able to travel to assigned areas required.
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