Jobtracks Caribbean is seeking an enthusiastic and customer-focused with experience in Representante de servicio al cliente to join our team. The successful candidate will be responsible for engaging with prospective students, guiding them through the enrollment process, and providing exceptional support and information.
Requirements for Representante de servicio al cliente:
For Representante de servicio al cliente, the candidate must have a high school diploma or equivalent an Associate's or Bachelor's degree preferred.
For Representante de servicio al cliente, the candidate must have experience in telemarketing, customer service, or a related role.
For Representante de servicio al cliente, the candidate must have excellent communication and interpersonal skills.
Strong organizational and time management abilities.
For Representante de servicio al cliente, the candidate must have availability to work between 9 am-9 pm Availability to work in the office in the metro area 1 or 2 times per week and the rest of the time remotely.
Availability to work 2 Saturdays a month from 9 am-6 pm.
Responsibilities for Representante de servicio al cliente:
Telemarketing:
Representante de servicio al cliente must conduct outbound calls to prospective students to provide information about our programs, answer questions, and encourage application submissions.
Customer Service:
Representante de servicio al cliente should serve as the primary point of contact for prospective students, addressing questions and concerns via telephone, email, and in-person interactions.
Enrollment Guidance:
Representante de servicio al cliente should assist prospective students throughout the application and enrollment process, ensuring they have a clear understanding of requirements and deadlines.
Follow-Up:
Representante de servicio al cliente should Maintain regular follow-ups with prospective students to ensure continued interest and timely completion of application materials.
Information Sessions:
Representante de servicio al cliente must conduct virtual and in-person information sessions to educate prospective students about our programs, enrollment criteria, and campus life.
Data Entry:
Accurately enter and prospectively update student information in the enrollment database, ensuring all records are current and complete.
Reporting:
Representante de servicio al cliente should generate and analyze reports on telemarketing and enrollment activities, providing insights to improve recruitment strategies.
Collaboration:
Representante de servicio al cliente must work closely with other departments, such as marketing and academic advising, to coordinate recruitment efforts and provide a seamless experience for prospective students.
Event Participation:
Representante de servicio al cliente should represent the institution at recruitment events, college fairs, and other outreach activities to attract and engage prospective students.
Job Type: Full-time
Pay: Up to $11.00 per hour
Application Question(s):
¿Tienes disponibilidad para asistir a la oficina dos veces por semana?
¿Tienes disponibilidad completa para trabajar horas extras y fines de semana?
¿Está dispuesto a trabajar en modo híbrido?
¿Tienes al menos un grado asociado de asociado?
Experience:
Telemarketing and Customer Service: 1 year (Preferred)
Work Location: In person
