Job SummaryAs a Food & Beverage Reservationist you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as:Job ActivitiesPossess full and accurate information about the CompanyProvide guests with any required information related to the CompanyHandle all F&B inquiries coming through phone and e-mailsHandle bookings/ reservationsAdvice and recommend food & beverage choices to guests while making offersHandle pre-payment for F&B reservations and special events bookings if neededCreate reservations in Reservation system and clearly indicate all notes and preferences of the customer. Proceed with table allocation if neededConfirm and reconfirm bookingsAnnounce overbook when necessary and contacting Manager on dutyForward reservations for special events arranged by the restaurantForward special events arranged by the restaurantResponsible for taking clear and accurate information about every reservation and update it correspondingly in databaseHandle Reservation database and corrects mistakes where applicable. Ensure all information is correct and up to standardsActively assist in promoting the Company and special events by providing full and detailed informationEnsure that all customer inquiries are handled timely, efficiently and with careMaintain efficient communication with guests and ManagersMaintain appropriate level of confidentialityCarry out any other reasonable duties and tasks assigned by department head or managementComply with the restaurant environmental, health and safety policies and proceduresRequirementsEducation, Experience and Skill RequirementsYou should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusCustomer FocusAdaptabilityTeamworkSalary Description $20 per hours
