Job Description
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property Management System
Enter rooming lists while ensuring accuracy, as required
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Ability to work a flexible schedule, which may include evenings, weekends and holidays
Previous Property Manager System experience preferred
Computer literate in Microsoft Window applications required
Must be able to type 25 words per minute
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands
This position requires:
Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing
Occasional ascending or descending ladders, stairs and ramps
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
#J-18808-Ljbffr
