**Residential Sales Coordinator**
Job Location: Mystic, Connecticut This is a sales associate role for Masonicare at Mystic - residential community in Mystic, CT with independent living, assisted living, and memory care.
The Residential Sales Coordinator helps qualify, close and assist with move-ins for Masonicare at Mystic. Responsible for helping to meet sales and occupancy goals from initial inquiry and discovery through coordination of the move-in process. Participates in community-specific marketing and census development. Tracks leads through use of Enquire and maintains marketing materials.
Reports to: Executive Director, Masonicare at Mystic
Supervises: None
Contacts: Visitors, residents, staff, referral sources, community leaders and neighbors
**Essential Duties and Responsibilities:**
- **Represent Masonicare professionally and graciously.** Become well-informed about the Masonicare mission, continuum and culture. Set a tone of competence, caring and hospitality whether on the phone or in person.
- **Meet sales and sales activity objectives for Masonicare.**
* Average 5-10 completed telephone call-backs or other follow up per day as assigned by the ED to assist with initial discovery.
* Build the wait list for future residency.
* Conducts in depth discovery (financial, medical and decision maker) to guide leads to the correct level of care and expedite the selling process.
* Acquire in-depth knowledge of standard and optional services, prices, residency agreements and administrative guidelines under which Masonicare operates.
* Gives tours and handles scheduling of appointments for both self and ED as appropriate based on initial discovery.
* Networking with other healthcare providers such as rehab facilities, local hospitals, doctors offices, case managers, senior centers and other providers.
* Anticipate additional, non-routine work hours in order to accommodate prospects schedules and sales objectives.
* Outside sales calls to area professionals (skilled nursing, home care, attorneys, etc.) to help build referrals primarily for Assisted Living and Memory Care.
3. **Collaborate on marketing support.**
* Enhance understanding of the organization through outreach, networking and public speaking opportunities.
* Maintain up-to-date information on competing communities and participate in yearly competitive analysis.
4. **Track all contacts / inquiries in CRM system including updates, follow-ups/status through move-in.**
* Ensure receipt of all required financial, insurance, and medical documentation required for residency approval
* Prepare weekly marketing activity reports relative to sales goals on leads and level of interest (i.e., warm/hot lead, depositor, follow-ups)
5. **Participate in daily department sales activities and workflow.**
* Assist in planning and participate in open houses luncheons, expositions and public relations/marketing events both on and off site.
* Maintain all records in a confidential manner for the transition to the administration upon closing and occupancy by the resident.
* Participate in marketing and sales meetings with marketing team to review census, availability, and marketing efforts; contribute to strategy development accordingly.
* Leads the move-in process for new residents, assuring accommodation readiness and other details for a smooth transition
**6. Coordinates move-ins and welcoming of new residents.**
**7.** **Performs other duties as needed.**
**Minimum Qualifications:**
Education: Bachelors degree
Experience: Minimum two years hospitality or sales experience; experience in retirement living sales, assisted living or healthcare setting a plus
Certificates, Licenses, Registrations: Current motor vehicle license
Key Competencies: Proficient reading, writing, grammar, public speaking skills; strong interpersonal skills and ability to develop new relationships; ability to communicate clearly and effectively; good organizational skills with attention to detail and confidentiality.
Engages with residents, staff and prospective residents in a patient, courteous and caring manner.
Job ID: 2646 **Job Matching**
With just one click and a connection to LinkedIn we can find jobs for you that best match you work experience.
**Search Jobs by Location**
