Job Description Retail Sales Leader - Flint/Lansing/E. Lansing, MI - ( 22000020 ) * Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures
* Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation
* Working with the appropriate centralized units to recruit, onboard, performance manage and adequately support sales and service personnel
* Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members
* Developing and aligning plans to manage multiple complex competing interests
* Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand
* Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues
* Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally
* Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint
* Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint
* Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations
* Three years of experience in managing agents/staff, consulting/leading agents or assisting in the management/leadership of agents within one or multiple sales distribution channels
+ Experience in managing/leading agents/staff to include some or all of the following:
- Successful development of local insurance sales markets
- Determining and assigning sales, revenue, customer satisfaction, agent retention and operational goals for agents at multiple locations within assigned geography
- Proven track record of developing, implementing and monitoring annual sales and operational strategies necessary to exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives)
- Demonstrating effective issue identification and resolution techniques
- Managing operations, annual budgets and expenses to include implementing successful workforce management structures/resource allocation (Captive Agent Channel only)
- Leadership experience to include performance managing, leading, coaching/ mentoring resolving issues associated with assigned personnel/agents
- Motivating and enabling employees and sales agents to successfully meet objectives and goals
- Handling customer appeasements and ensuring high levels of customer satisfaction
+ Experience in assisting leadership with agent/staff development and oversight to include some or all of the following:
- Assisting management in the determination of sales, revenue, customer satisfaction, agent retention and operational goals for agents
- Proven track record of assisting management in the development, implementation and maintenance of annual sales and operational strategies necessary to meet/exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives)
- Analyzing local geographies and/or sales markets to identify opportunities for growth and advancement
- Coaching, mentoring and developing assigned sales force
- Assisting in the oversight of operations at retail sales locations
* Employee captive agents insurance sales channel operations
* Insurance and financial products, services and regulations
* Sales techniques and delivery systems
* Business drivers, marketing concepts, managing P&L, operational processes (i.e., in-bound/out-bound call strategy) and compensation plan design
* Techniques used to:
+ Influence and persuade others
+ Select, develop and coach captive and non-captive sales agents
+ Motivate and reward a successful sales team
* Adapt to changes while continuously making sound decisions
* Create and interpret sales models, results and return on investment reporting
* Demonstrate creativity and innovation in developing business, marketing and sales plans to meet the unique needs of assigned locations
* Demonstrate effective leadership skills to include motivating and influencing captive and/or non-captive agents and staff
* Complete management training curriculum including club/insurance related training for products and services offered by ACG
* Willingness to relocate
**Primary Location**
: United States-MI-Lansing
