The Sales Assistant is responsible for providing administrative support and service to sales teams and customers and becoming a liaison to coordinate efforts between departments in order to expediently respond to a customer's need. Researches status of orders, resolves customer product and/or service issues for sales representatives, and provides ongoing customer and sales support with the end goal of positively affecting customer service and efficiency.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:
Essential Primary Responsibilities:
Verify Customer PO's against the ISR Order entry.
Check for errors, omissions, properly assigned specs, tolerances etc.
Researches/investigates past due invoices on dispute list, and orders that have not been shipped, follows up with appropriate individuals regarding current status.
Verifies customer credit status with accounting department and completes necessary paperwork to issue credit or debit.
Maintains service records, credit memo logs, receiving logs, and shipping reports.
Investigates customer claims and responds with findings, via letter, claim denial form, or corrective action report to appropriate parties.
Responds to customer requests for corrected or incomplete paperwork and communicates changes to appropriate department/teams. Investigates customer material claims, coordinates with supply chain and purchasing, and communicates findings to personnel initiating claim.
Learns Castle Metals products, applications, terminologies and sales flow. Answers overflow phone lines for sales providing customer service.
Performs other duties as assigned which can vary by location/Region supported.
May expedite buyouts for sales and assists with sourcing material from buyout sources prior to purchasing material.
May initiate pick up of defective or unusable material and issues subsequent credit memos, debit memos, and return of goods to vendor.
Supports and processes territory sales orders and order changes including price quotations, order preparation, purchase order follow up, and confirmation of shipment dates. Retrieves customer information, verifies inventory levels, and processes purchase orders via manufacturing resource software.
Physical Demands/Working Conditions:
General office environment, PC use
Light lifting (occasional 25 lbs or less)
MINIMUM QUALIFICATIONS:
Required Experience: Type, Skills, and Years:
Demonstrated ability to multitask
Computer literacy including proficiency with MS Office and internet-based programs
Advanced oral and written communication skills
High energy and the ability/willingness to learn and grow into Inside Sales Rep position
Required Education:
High school diploma or GED
Preferred Qualifications:
One year of customer service experience
Experience within sales support department
Metals industry experience
We are an Equal Opportunity Employer.
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