Jobs in this category are responsible for: selling and servicing customers within one or more departments, including Hardware, Lawn & Garden, Electronics, Cosmetics & Fragrance, Footwear and Fine Jewelry; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.
Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices
and guidelines to identify customer needs and provide appropriate solutions
Meets or exceeds associate performance standards consistently
Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with
authorized procedures
Completes required training in the expected timeframe, and participates in ongoing learning opportunities
Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate
merchandise, assist customers, answer phones and ring register)
Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and
housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and
Footwear; pad set up for associates in Home Improvement)
Takes ownership for providing excellent customer experience and attends to other customer needs, including merchandise
retrieval and assistance with merchandise handling
Works on ready all day standards and merchandise support tasks (e.g., fitting room maintenance, straightening merchandise)
when not assisting customers
Executes consistent operational and selling processes (e.g., credit application process, ratchet repair program)
Educates customers on the Satisfaction Guaranteed return policy
Assists in resolving customer issues
Adheres to merchandise protection standards
Constantly monitors customer flow for purposes of customer assistance and store security
Uses basic internet navigation to access and print information and reports
Performs other duties as assigned
REQUIRED SKILLS:
Basic reading, arithmetic, and writing and oral communication skills
Basic Internet navigation skills
Working while standing for long periods of time
Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
Lifting and holding up to 50 pounds, bulky and large-sized merchandise
PREFERRED SKILLS:
Sales experience
Knowledge of offered products and services
JOB REQUIREMENTS:
16 years of age or older
Store/Unit
01905
Country
United States
Work-In Location
01905: Sears PR Plaza Las Americas
Work-In Address 1
AVE F D ROOSEVELT
Work-In City
San Juan
Work-In State
PR
Work-In Postal Code
00918
Business
Transformco Stores - Sears Hourly
Job Function
Sales
Employment Category
Regular, Part-time
Compensation Range
N/A
Additional Compensation Explanation
N/A
Job Code (LT)
FL0801: Consultative Sales Trainee - C
EEO/EOE Footer
Equal Opportunity Employer / Disability / Vet.
Posting Tags
#SearsRetailStores
CareerBuilder Tag
#CB
Company Brand
Sears Stores
Location City
San Juan