Overview: The primary duty of a Sales Associate is to promote Conn's products and financing options through excellent customer service. Sales Associates are responsible for assisting our customers through all aspects of the buying process. Sales Associates are experts in our products and financing services with product categories including electronics, appliances, furniture, mattresses, and more and are expected to be creative in offering solutions to each customer's needs and overcoming objections. Sales Associates are required to work closely with store personnel to ensure store metrics are delivered in conjunction with a positive shopping experience. Must be comfortable interacting with customers, vendors and other third parties, often spending long periods walking around the store to answer questions about products or services.
Key Duties & Responsibilities: The Sales Associate's responsibilities include, but are not limited to:
Provide face to face assistance to customers through the buying process to include merchandise selection, payment, finance options, pick up and deliveries.
Complete daily telephone calls to existing and potential customers
Generate new sales from our wide range of business services
Support colleagues and contribute to a positive and team focused environment
Ability to assist with merchandising and in store set up, which includes but is not limited to moving, building, cleaning, and maintaining showroom components.
Deliver superior customer service as per company standards
Maintain awareness of current advertised merchandise and promotions
Collaborates with external and internal partners to identify and resolve customer issues
Develop and maintain sales materials and product knowledge across a wide range of categories
Establish and maintain current customer and potential customer relationships
Deliver on key metrics and sales goals at set by the company monthly
Maintain confidentiality and comply with all credit policies, procedures, and government regulations
Ability to maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions
Perform all job functions with a high degree of integrity and honesty
Follow Conn's 5 Steps of the Sale for all transactions per company guidelines
Comply with reasonable requests from management to perform other duties and responsibilities not listed above
Required Experience:
Reading, writing, and arithmetic skills
High School Diploma, GED, or equivalency
Preferred Experience:
Appliance, Furniture or Electronic sales experience
Customer Service background
Experience within a retail organization
Skills & Abilities:
Strong interpersonal and communication skills
Outgoing, engaging, and passionate demeanor willing to interact with customers both in person and over the phone
Must be goal oriented and self-motivated, organized and detail-oriented
Welcoming and helpful attitude toward customers and other associates
Ability to listen, convey a product's benefits, exude confidence and self-assuredness to all customers
Able to multi-task and shift priorities, as required
Maintaining a professional appearance and providing a positive company image to the public
Thorough follow up and negotiation skills
Ability to overcome objections and influence customer behavior
Learn and adapt to current technology needs
Work both independently and with a team
Coachable and open to feedback
Able to learn selling skills and to operate company programs
Willingness to work a flexible schedule (e.g., nights, weekends, and holidays); regular attendance is necessary
Working Conditions:
Work is performed in a retail store environment.
Physical requirements include standing for long periods of time, packing, and lifting boxes for shipment, storing inventory, and using tech equipment and computers.
Handle and move merchandise efficiently and safely, including lifting or moving merchandise up to 40 pounds or more
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