SUMMARY: The Sales Engineer provides technical sales and applications support regarding the selection, use, installation and troubleshooting of Arctic Fox heavy-duty truck and off highway related product along with TruFlo fan business in North America.
Provides technical product/service support to clients contacting Arctic Fox and requesting information on product application, operation, installation performance, and additional components or complimentary products. Develops and delivers quotations directly to customers or through the sales channel. May function on-site at clients or prospects as required to review equipment, and product requirements for the purpose of developing or refining new opportunities.
RESPONSIBIITIES AND DUTIES: Maintains business relationships with established clients, providing advanced technical information to enhance add-on sales opportunities for increasing sales of products and services. Interfaces with customers and prospects to define requirements and advise on proper selection, installation and use of products. Ensures customer expectations about products and services are set accordingly at the prospecting stage and through the order lifecycle. Prepares cost estimates and product price quotations on a timely basis. Provides regular updates on quoting activities and project status. Works with the sales team to develop opportunities. Supports development of new accounts, cultivates current accounts and promotes the best interests of the company through attendance at trade shows, association meetings, other functions and calling on prospective customers. Conducts product presentations and training, utilizing product samples, literature, and presentation technologies. Plans and conducts technical training and seminars, both internally and externally. Provides technical pre-sales & post-sales product and services support via telephone and in the field. Explains technical product information to non-technical individuals in a manner to ensure comprehension, which may include other co-workers and customers as required. Captures and provides product feedback to product management organization. Provides support to streamline offerings as needed. Designs modification/improvements to existing products. Evaluates Engineering Change Requests and executes Engineering Change Orders. Prepares documents for production and assembly control such as Bill of Materials (BOM), routings and work instructions on product line offerings and Heating Systems. Works with factory resources and staff to deliver customer orders and requests per specifications. Investigates complaints and product concerns. Liaison with appropriate company departments to ensure corrective action. Works closely with team in Delano to develop business case for manufacturing capabilities that support potential new business. Works with supplier representatives as needed. Other duties as assigned COMPETENCIES: Must be able to work both independently and in team situations Expertise in the area of diesel fired engines and coolant heaters, fluid dynamics, mechanical components and systems. Technical installation support and training field installers Strong problem solving skills The ability to read and interpret engineering data and drawings Excellent verbal and written communication skills. Ability to use PC and widely used software packages, e.g., spreadsheets (Excel), word processing (MS Word), Outlook and Teams. Ability to learn new software packages as necessary, specifically Zoho and SAP. Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions. Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time. Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization (both inside and outside the company). WORKING CONDITIONS: Office/factory environment; Travel
WORKING RELATIONSHIPS: Supervised by: Arctic Fox General Manager Type of Supervision received: Limited daily; Weekly and monthly reviews. Other contacts: Arctic Fox estimator, customer service, engineering, finance, PTI sales management and account managers plus customer types ranging from engineers to owners. QUALIFICATIONS:
REQUIRED:
Education: Relevant industrial engine experience in lieu of an Engineering Degree from an accredited college or university.
Experience: Industrial engine and vehicle/equipment mechanical knowledge required. 3+ years related industry experience in inside technical sales, engineering, customer support, applications and/or as an engine mechanic.
Travel: Ability to travel up to 25%. Expected to be in the Delano factory on a regular basis when not traveling to support customers or sales.
DESIRED:
Experience: 5+ years related experience supporting industrial sales, Experience in selling and/or servicing industrial, automotive, and/or fleet products. Experience training field installers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)