SFMC (Salesforce Marketing Cloud) Business Analyst
Job Description:
This person is the primary liaison between IT and the Commercial business. Must have experience with Salesforce Marketing Cloud.
Primary responsibilities include:
Assists in the liaison activities between the IT and business areas.
Assists in determining business requirements and developing a business case (KPI).
Assures project quality by using standard development methodologies and by working with Software Quality Assurance (SQA) to develop and execute project quality plans.
Maintains project delivery information using portfolio management tool and by working with appropriate project stakeholders. Reviews efforts of work to determine timeframe and procedures for accomplishing tasks.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Lead and facilitate requirements gathering discussions.
Translate business requirements into design specifications.
Facilitate Business Case and Use Case Development.
Ensure the value proposition is documented, understood and agreed.
Provide domain-specific subject matter expertise.
Provide accurate project estimations.
Communicates project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.
Identifies and implements process improvements.
Drive Solution Design with enterprise alignment in mind.
End to end understanding of IT services/solutions in your domain.
Perform KPI fulfillment/assessment.
Required Education/Qualification:
Bachelor's degree or equivalent experience.
Min 5 years of experience with business analysis activities.
Strong knowledge of Salesforce Administration (capable to do hands-on configurations).
Salesforce Marketing Cloud (MUST have 5 plus years experience).
Agile/Scrum understanding.
Business/IT Analyst.
Jira/Workfront.
Strong trust relationship with Business Stakeholders.
Strong trust relationship with Delivery team.
Strong analytical ability - MS Project Online, Excel, PowerPoint required.
Strong written and oral communication skills and the ability to translate between business-focused and technical-focused individuals.
Experience in developing, communicating, and managing simple to moderate project plans.
Strong organizational skills.
Preferred Qualification/Experience:
Experience with Veeva CRM.
Prior Healthcare experience.
Experience working in an Agile Scrum team.
Experience working with Commercial operations/Sales Ops teams.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
