THIS POSITION IS TO BE BASED IN PUERTO RICO (remote)
Overall Purpose of the Role
The WorkSafe Centre of Excellence provides global medical compliance management of essential health screening and vaccination support services to multinational organisations with expatriate populations (employees and dependents) who are required to travel frequently or are assigned to work in foreign countries and frequently in remote locations.The WorkSafe Centre of Excellence provides global medical compliance management of essential health screening and vaccination support services to multinational organisations with expatriate populations (employees and dependents) who are required to travel frequently or are assigned to work in foreign countries and frequently in remote locations.
To effectively and efficiently provide the day-to-day operational and administrative work effort required to deliver the WorkSafe services in line with client service agreements, while adhering to the WorkSafe policies and procedures. The Scheduler will e
nsure efficient and effective administrative co-ordination between the WorkSafe Administration team, , Providers, International SOS Assistance Centres and the Client.
Key Responsibilities
Case Management
Manage examination service requests (ESR) on behalf of the QTC VA Programme in line with the relevant operations procedure.
Attend to all ESR requests in a timely and professional manner in co-ordination with QTC VA Programme Administrative Teams.
Maintain clear and accurate case notes/records and data capturing within the relevant databases to ensure the case reflects the most up to date statuses.
Ensure ESR's (case) are billed appropriately and secure guarantees of payment/payment letter prior to service delivery to ensure billing department has all relevant information required to process provider invoices.
Assist with the development of the network of service providers, by updating amendments to existing service provider details as well as new provider information and ensuring that it is escalated to the Global Accreditation Network department.
Ensure medical and personal data confidentiality is maintained.
Immediately act upon any omissions or service failures identified during the course of the ESR management and ensure appropriate escalation procedures are followed.
Adherence to: Proficiency in ESR audits and call reviews scores and to log-in timeframes, ESR activity statistics and individual case Key Performance Indicators.
Internal And External Communication And Relationship Management
Positively promote Intl. SOS to other organizations.
Effectively manage and communicate workload and movements to line manager.
Proactively follow up with both the employee and the Client within the agreed periods on each course of action scheduled during the ESR management.
Adopt a team employee approach to ESR management / progression of a ESR via effective communication with the WorkSafe Team.
Other
The list of tasks is not an exclusive one and duties may be varied from time to time.
To attend training, coaching and meetings as and when required.
There may be a necessity for these to be outside normal working times for which you would be paid overtime.
To carry out any other reasonable duties as requested by your line manager.
Occupational Health and Safety Responsibilities
Work safely to protect themselves and others from injury.
Report any work hazards. Everyone in the workplace shares this responsibility equally.
Undertake all mandatory training as required.
Obey all health and safety procedures including correctly wearing all PPE provided.
Report any workplace injury, illness or near misses. It is important to notify supervisors or employers of all injuries, no matter how insignificant they seem.
Get to know emergency procedures and the location of the first aid kit and AED.
Ask questions to check or clarify any issues relate to OH&S training, tasks or any issue that may affect safety in the workplace.
Required Qualifications
Required Work Experience (Brief description of the job-related experience needed to perform the job)
Demonstrated understanding of working within a professional / general Customer Service focused environment – 1 years experience, preferably.
Previous experience working in a customer centric/facing department.
Experience within Intl. SOS advantageous.
Required Qualifications (Brief description of the educational background needed to perform the job)
High School Graduate or GED equivalent
Required Languages (Brief description of the language skills needed to perform the job)
Fluent, written and spoken
English
is an explicit requirement of the role.
Fluent, written and spoken Spanish
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Pet insurance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Work from home
Schedule:
Holidays
Monday to Friday
Overtime
Weekends as needed
Application Question(s):
This position is remotely based in Puerto Rico. Are you physically based in Puerto Rico?
Experience:
Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Language:
English (Required)
Spanish (Required)
Location:
Puerto Rico (Required)
Work Location: Remote
