For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible.
Our Hellmann Promise is to collectively shape our culture through our mission, values, and leadership principles.
If this resonates with your career aspirations, come and help us shape our sustainable impact, job details below!
The Seafreight Export Supervisor will supervise the product team for his/her assigned area of responsibility. He / She will be responsible for that team's product compliance, quality outcomes to internal and external stakeholders, volume and revenue growth, yield, operating efficiency, with a specific focus on customer service and client satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversees all direct shipment-level communication between Hellmann and customers, carriers, and vendors (i.e. delays, shipping instructions, status inquiries, billing discrepancies,etc.)
Acts as senior product subject matter expert when communicating with internal and external parties
Ensures all client requests are within established scope of services and that all services conducted are invoiced to the customer
Manages and addresses all escalations in regards to file profitability - audit and identify files with loss or low margin and work with their team members to determine root cause and implement corrective action
Monitors and ensures accuracy and timeliness of data entry to deliver quality processing.
Actively pursues feedback from their team members and customers to identify opportunities to increase service levels, productivity, profitability, and quality
Provides products and management with objective feedback regarding vendor performance levels, escalates issues in a timely manner to ensure best level of service
Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility.
Identifies market conditions that could impact customers and proactively develops solutions to avoid service issues
Maintains service relations with carriers, vendors, customers, and other Hellmann offices
Responsible to measure, analyze, and improve external or internal KPIs for area of responsibility
Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
Identifies and communicates potential customer leads to Sales
Identifies client trends (volume drop or increase) and escalates as necessary
Performs back-up for desk-level Seafreight Export Agents during periods of high volume or when staffing requires - during vacations, leaves of absence, etc.
Organizes and conducts daily huddles / team meetings to share information, set priorities, and discuss recurring issues
Responsible to ensure all assigned full time and part time employees are trained, certified, and re-certified periodically on internal and external standard operating procedures and regulatory requirements
Validates product staff understand and comply with customer and company standard operating procedures
Assists management by proactively providing input on talent acquisition, re-assignment, demotion, and promotion.
Conducts regular employee performance review meetings and sets performance goals to drive employee development
Manages staffing levels based on business development, peak volume periods, department performance metrics, and employee vacations
Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position supervises employees and may supervise temporary employees from time to time based on projects.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Preferred to have either an Associate's Degree (A.A.) from a two-year college or Bachelor's Degree or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED required
Completion of any industry related course is an asset
Two years of prior experience in a supervisory role preferred
Minimum five years of experience in the seafreight export role preferred
KNOWLEDGE, SKILLS & ATTRIBUTES
Organization
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient in world geography, shipping documentation, and Incoterms preferred
Strong written and verbal skills communication skills in English in order to present information to customers, management, and subordinates in a professional setting
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages
Analytical skills / problem-solving ability
Leadership skills - able to train, coach, and develop subordinates
PHYSICAL DEMANDS
Frequently required to stand, and walk
Regularly required to sit for extended periods
Regularly uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.