**Security Support Technician II / Warehouse - Monroe LA**
**Location:** MONROE, LA, US, 71201 **About Lumen**
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
****The Role****
We have an immediate need for a Security Support Technician II who will work to ensure cost effective and accurate equipment purchases and perform inventory control.
The CenturyLink Security team provides quality security and life safety services, including installation, service and monitoring of intrusion and fire alarm systems, as well as, CCTV, card access, nurse call, intercom systems and SMART HOME systems.
* Comprehensive benefits package
* 401K savings with company match
* Fitness reimbursement (up to $25 per month)
* Wellness Rewards (up to $600 self or $1200 per couple)
* Survivor Benefits (6 months salary paid to surviving eligible family members)
****The Main Responsibilities****
The Security Support Technician II primary responsibilities include but are not limited to the following:
* Requisition, receive and issue material goods into SAP
* Issue RMAs as needed on equipment
* Ensuring that all equipment is safely and securely packed and shipped out to customers and contractors
* Keeping an inventory of all equipment entering or existing warehouse
* Performing inventory counts
* Assisting customers in lobby with equipment purchases
* Carefully boxing and issuing equipment to field technicians
* Verifying shipments are received with all equipment ordered
* Ensuring warehouse area is clean, organized and that all safety protocol is followed
* Check and process orders in billing system daily
* Process DICE tickets
* Coordinate with service technicians, sales team, and contractors on equipment issues to achieve best possible resolutions.
* Work assigned projects
* Other duties as assigned
****What We Look For in a Candidate****
* High School Diploma/GED or equivalent work experience.
* Excellent and effective communication skills (oral and written) and a personal phone manner
* Strong organizational skills and attention to details.
* Experience or training in the operations of all office equipment
* Strong computer skills with MS Office experience and the ability to navigate multiple systems at once.
* Be able to lift 50 pounds
* Strong multi-tasking skills
* Willingness to work extended hours, holidays and weekends as required to meet the needs of the business.
**Preferred qualifications:**
* Previous warehouse experience
* Experience or training that demonstrates knowledge of security services, products, and terminology
* Working knowledge of Ensemble
* Working knowledge of SAP
****What to Expect Next****
Requisition #: 272237
**EEO Statement**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
