Company:
Marsh
Description:
We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.
At Marsh we are looking for candidates for the following position located in Gyanabo, Puerto Rico:
Senior Analyst- onsite technical support
Provide support to end users across multiple operating companies by installing and assisting with the operation of their workstations, business applications, and related equipment.
What can you expect?
Be part of the Marsh McLennan team, a global leader in risk, strategy, and people management.
Opportunity to interact with different areas of Marsh and career growth.
Internal client management.
Handling local tickets.
Work in a diverse culture and global team which enhance solution and innovation.
What's in it for you?
Type of employment: Onsite
Life Insurance
Major Medical Insurance
Other insurances at preferential rates
Christmas bonus
Saving fund
Additional days off.
Among others.
We will count on you to:
Performs installations, trains, maintenance, troubleshoots and repairs of all desktop hardware/software technologies.
Determines appropriate hardware/software based on corporate policy and end user requirements.
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
Performs activations and supports cell phone devices.
Assists with setup, and operation of audio-visual hardware as; required by end user.
Determines appropriate hardware/software based on corporate policy and end user requirements.
Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.
Escalates incident, and questions to appropriate support groups.
Supports events, such as infrastructure changes, software releases and BCP etc.
Assists administration and maintenance of non-desktop Technology Infrastructure component's at the request of other Service Towers.
May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
Uses corporate Incident Management System to record and track all support work.
Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
What do you need to have?
Associates degree in a technology related discipline; OR a combination of work experience, education, and training equivalent to a five-year college degree in a technology related discipline.
Minimum of 2 years related work experience.
Hardware, software, Microsoft office suite.
Experience working with system ticketing platform: Service Now (desirable)
Experience working with and AI.
English proficiency.
Strong knowledge of company desktop operating systems and software.
Good general knowledge of standard computer hardware.
Superior customer service skills.
What makes you stand out?
Ability to work within a team environment.
Ability to independently plan, organize and prioritize one's own activities.
Ability to provide short term cover for manager during absence of regular line manager.
Ability to independently plan, organize and prioritize a small team's activities.
Ability to express ideas clearly in both written and oral communications.
Good presentation skills.
Ability to train both business colleagues and technology colleagues.
Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.