The Senior Client Services Coordinator is responsible for providing exceptional dedicated or shared support to an assigned broker or team of brokers. The Senior Client Services Coordinator provides quality administrative and marketing support services, including project management, drafting presentations; listings preparation; complex transaction administration; creating and editing marketing materials; and some client support.
Core Responsibilities: Marketing
•Serve as a brand champion by implementing and maintaining a high standard of design, format, and production
•Create and execute print and digital materials for brokers' listings (leasing brochures, offering memorandums, BOV's, etc.) to brokers' and clients' satisfaction
•Initiate and manage overall marketing campaign for brokers' listings (eblasts, websites, events, etc.)
•Update and maintain property listings on various websites (Colliers.com, CoStar/LoopNet, RCM, Crexi, etc.)
•Create and coordinate content for templated and/or semi-custom business development (pitches, proposals, invitations, etc.)
•Create and compile customized client and customer information packages including matrices, maps, aerials, demographics, etc.
•Maintain records of correspondence, complete marketing update reports and client activity reports
•Write or edit content for spelling, grammar, and layout
•Conduct market research and compile information (real estate market facts and figures, ownership information, comparables, demographics, community drivers, chamber information, etc.)
Administrative
•Balance multiple activities and projects at a time for multiple members of the team
•Assist the business unit with administrative tasks, such as entering expense reimbursements, entering third party invoices, scheduling business-related meetings and appointments, updating pipeline reports, submitting awards applications, etc.
•CRM/Database management with multiple target populations
•Provide general administrative support (e.g., file management, general office maintenance, and correspondence)
•Assist in management and coordination of transaction (listing agreements, RFPs, LOIs, confidentiality agreements, commission agreements, etc.) and due diligence processes
•Complete deal sheets and submit completed deals and supporting paperwork into Our Deals
•Maintain brokers' Colliers-branded resumes and profiles on various social media and networking outlets (e.g., Colliers.com, LinkedIn, Twitter, Facebook, ACBR, CoStar, etc.)
Client Support
•Liaise with clients to coordinate information, organize meetings, and obtain required documentation
•Liaise with broker(s) regarding listing inquiries
•Other duties as assigned
Transaction Administration
•Participate in management and coordination of transaction and due diligence processes.
General Support
•Liaise directly with clients; including providing clients with relevant information on availability, leases, and required documentation.
•Actively provide coaching/mentoring to other members of the Client Services team.
•Participate in growth of the brokerage team.
•Perform other duties as assigned.
Requirements
Qualifications and Knowledge:
1. The successful candidate will have a bachelor's degree plus a minimum of 5 years related experience; additional experience may be substituted for education.
2. An active Real Estate License is preferred. If the candidate does not have an active real estate license, it will be expected they obtain one during their first 12 months in the position.
3. Possess strong computer skills, including intermediate - advanced knowledge of Microsoft Office products such as Outlook, Word and Excel. Experience using InDesign is preferred.
4. Experience in the commercial real estate sector or a related professional services industry is preferred. Applicable industry licenses are required.
5. Intermediate proficiency with Adobe Creative Creative Cloud: InDesign and Acrobat
6. Basic proficiency with Adobe Creative Creative Cloud: Photoshop and Illustrator
Skills and Attributes:
•Exceptional customer service, organizational, and prioritization skills
•Strong work ethic
•Excellent time management skills with ability to work quickly under pressure, deal with multiple deadlines, effectively handle stressful situations, and work with minimal direction/supervision
•Excellent communication, follow-through, and follow-up skills
•Strong editing and proofreading skills
•Ability to solve problems involving several options in situations
•High degree of professionalism and passion for success; ability to interface with top level executives
•Self-starter and team player with a strong attention to detail
