Job Overview We are onboarding new customers at a rapid pace! You will be a core member of the customer success team that trains and manages our new and existing customer base. In addition to working with customers post-sales, you will bring feedback to our product team to enhance our current current offering and future roadmap. Working closely with the Head of Customer Success, this candidate will implement process and strategy around onboarding, training, upselling and renewing new and existing customers.
About the Job Assist in building a world-class Customer Success organization Identify upsell and expansion opportunities within existing customer accounts Lead renewals and expansions Proactively manage and grow accounts with minimal oversight Build process around customer onboarding, training, upselling and renewing new and existing customers Contribute to a library of knowledge that helps win and retain customers Develop and maintain loyal customer relationships with all cities using the Populus platform Provide high level of customer service by responding to customer's needs in a timely manner Help customer effectively execute on their mobility programs' implementation and evaluation About You 5 years of Customer Success experience supporting SaaS technology solutions Proven track record of driving retention and expansions in a quota carrying CS role Strong ability to take initiative and confidently direct senior-level customer interactions Prior experience supporting governments, utilities, or other large enterprises Proven track record of sustaining & growing complex relationships including contract management Excellent written and verbal communication skills Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers Experience with Hubspot and/or other CRM tools Excited about the Populus mission to provide software solutions to deliver better transportation in cities. Bonus Points if You Have: Prior experience supporting governments, utilities, or other large enterprises Experience working with city departments of transportation The base salary range for this full-time role is commensurate with experience + commission + stock options + benefits.
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