Overview
Position Title: Senior Help Desk Technician
Department: Services
Compensation Breakdown: 100% Service
Location: Columbus, Ohio
Regular Hours: 40 M-F 7am to 6pm EST
Pay Range: $25.00 to $29.00 Hourly
Full or Part Time: Full-time
Exempt or Non-Exempt: Exempt
PTO Classification: H1
Supervisory Position: No
Description
Astute Technology Management is a fast-growing company focused on providing superior managed IT services to SMB customers throughout Central Ohio. Our vision is to provide exceptional IT support and network security to SMBs throughout the Eastern United States. We are a customer service- centric organization that provides cybersecurity solutions, outsourced IT support and network management and take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.
Duties and Responsibilities Respond to incoming support calls and emails Open/Work/Close Help Desk Tickets Provide escalated support for level 1 Help Desk technicians Work closely with and assist Systems Engineer on client projects Provide Our Clients with advanced Mobile Device, Desktop and Laptop Support Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems Migrate User Data Provide Our Clients with Microsoft 365 Support and Guidance Troubleshoot/Remediate Hardware, Software, Network and Printing Issues Facilitate New Device Configuration onto Client Networks Complete and Articulate Customer Network Audits Create Client Infrastructure Documentation Minimum Qualifications Minimum 4 Years of technical support experience with proven examples of increased technical responsibility Customer Service experience Bachelor of Science in Information Technology preferred CompTIA A+, CompTIA Network+, CompTIA Security+ Experience resolving desktop/laptop issues Experience resolving network issues Experience with Windows 10/11 Experience with Windows Server OS Experience with HyperV and VMWare Proficient with Microsoft products (Microsoft 365, SharePoint Online, Exchange Online, SQL, etc.) Comfortable interacting with customers Ability to work on multiple tasks simultaneously Benefits 100% Paid employee health care premium 100% Paid employee AD&D, STD and LTD premiums 401k or Roth with 4% company match, fully vested on eligibility (after 90 days) Low-cost dental and vision Monthly mobile phone allowance PTO and Flex Time
