Senior It Support Specialist

About Clicrite:

We're reshaping IT support for small and medium businesses. Casting aside typical corporate norms, our ethos is about rolling up sleeves and getting hands-on. Our team's diverse talents and experiences fuel our innovation and excellence. Here, your voice matters in shaping our collective future.

Why Join Us: Dynamic Culture: Our core values are our compass - Positive Energy, Honest Communication, Mutual Benefits, User-Centric Focus, and Gap-Filling Initiative. Impactful Work: Engage in tasks that challenge and fulfill you, driving both client satisfaction and personal growth. Collaborative Environment: Your insights are not just welcomed, they're essential to our continuous improvement. The Role:

As our Senior IT Support Specialist, you're more than just a technical expert, you're a pivotal force in delivering outstanding service and driving process improvement. Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder.

Key Qualifications: MSP Experience: Minimum 3 years in MSP settings. Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper V, Sonicwall, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles. Automation Scripting IT project management Extensive use of a PSA/Ticketing System Working at an MSP as an escalation tech. Additional Skills: Exceptional time management, communication, and client relationship skills, and a knack for learning and adapting quickly. Preferred Skills: Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable. Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms. HR Information: Pay: $80,000.00 - $100,000.00 per year Benefits: Paid time off, tuition reimbursement Schedule: Monday to Friday Job Type: Full-time, Permanent In-office role in Brooklyn, NY 11206 With local travel