Senior Leader, Customer Solutions, AWS Strategic AccountsAWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating customers' innovation and transformation journey. The successful candidate will build and develop a team that works with our advanced cloud adoption customers to help them design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud-native solutions, leveraging AWS Services including analytics, AI/ML, and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions. As a CSM, you are a thought leader with a strategic, insurgent business mindset. You use your technical acumen, enterprise transformation experience, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
As a leader, you and your team will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span tech teams, executives, and business units.
At AWS, we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM leader, you have a business outcome mindset, broad technical background, and are a driven problem-solver. You use data to make decisions, express yourself thoughtfully, and are passionate about delivering Earth's most customer-centric experiences.
Key Job ResponsibilitiesHire, on-board, train, and develop new Customer Solutions Managers from internal and external sources.Orchestrate a near, mid, and long-term vision and strategy for the overall customer's cloud transformation by collaborating with the customer and the AWS account team.Demonstrate excellent customer engagement skills through all levels of an organization and develop long-term relationships based on excellence.Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.Accelerate customer adoption through education and enablement.Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans, and develop the team's writing skills.Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey.Be a thought leader across Amazon organizations to knowledge.Minimum Requirements10+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Direct experience implementing cloud services including migrations, modernization projects, and/or data/analytics and AI/ML solutions.Ability to travel up to 30% as needed.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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