$174,252.00 – $222,430.00 (Range A)
Under the general direction of the Deputy Chief Transportation Officer, the 9180 Senior Operations Manager is responsible for maintaining senior management-level operations and oversight of public transit service delivery, including directing, planning, and managing specialized transportation divisions of the San Francisco Municipal Transportation Agency (SFMTA) Transit Division.
The 9180 Senior Operations Manager assigned to the Transportation Management Center (TMC) is responsible for managing real-time coordination between division staff co-located on the TMC Floor and has the authority to make operational decisions that impact multiple divisions. This position requires the ability to use independent judgment with a holistic, all-mode perspective on transportation. The incumbent will coordinate and manage employees assigned to the TMC and work closely with internal and external partners.
Nature of Work: The position is subject to 24-hour call-back during emergencies.
Examples of Important and Essential Duties Management of overall transit operations in accordance with established policies and directives. Manages employee performance. Provides support and direction of the various functions and activities of the assigned unit, including planning, monitoring, evaluating, and supervising transportation operations. Monitors and evaluates the effectiveness and efficiency of the service delivery system and identifies improvements. Formulates, prepares and monitors the annual budget. Assists with strategic planning and developing and implementing long-range and short-term goals. Makes or recommends final decisions regarding policy, operations, and administrative procedures. Reviews and analyzes division reports and prepares monthly and annual reports. Represents the Agency before boards, commissions, federal, state, and local regulatory agencies, community meetings, and professional conferences. Ensures coordination between the Transit Division and all other SFMTA work units to support effective customer service through SFMTA's multi-modal transportation system. Prepares and presents reports to the Chief Transportation Officer. Represents the Chief Transportation Officer at meetings of legislative and regulatory bodies when necessary. Designs and implements service readiness exercises as part of staff training and service preparation, including table-top scenarios, drills, and in-service scenarios. Performs other related duties as assigned. How to qualify Possession of a Bachelor's degree from an accredited college or university; AND Six (6) years of professional level experience in public transportation-related operations and service management, such as: directing and coordinating public transportation services. This experience includes interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations; AND Three (3) years of the above experience must include supervising professional-level staff that interpret laws and regulations, and/or exercise independent judgment in the application of defined principles, practices, and regulations; AND Possession of a valid driver's license. Substitution: Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.
Desirable Qualifications Experience managing a transit or airplane control/command/operations center. Strong leadership skills, including creating a team-based environment, developing clear lines of responsibility and accountability, and identifying issues and solving problems effectively. Experience managing staff performance through progressive discipline when needed in a union environment, which may include incentivizing performance and instituting accountability. Ability to produce written and statistical reports and deliver effective executive-level presentations to various audiences, including legislative bodies and public agencies. Effective people management skills with experience in personnel development and training. Knowledge of CPUC and other relevant federal, state, and local regulations. Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to guide staff in crises. Understanding all safety aspects of transit operations, including workforce coordination and service management. Ability to define problems, collect data, and draw valid conclusions, including the ability to analyze and interpret a variety of performance data. Knowledge and experience using radio, CAD, AVL, and other control center-specific computer technologies. Knowledge and experience using Microsoft programs, including Word, Excel, PowerPoint, Outlook, and Teams.
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