Ad Platforms Senior Solutions Engineer
About Our Client
Our client is responsible for delivering global advertising technology solutions for a wide range of channels, brands, and streaming services. With unmatched scale, premium content, and innovative capabilities, they are a market leader in advertising. They build and maintain proprietary technology, ranging from ad serving and delivery, campaign management, reporting, and all the integrations—internal and external—that come with evolving and maintaining a best-in-class video advertising business.
The Role
As an Ad Platform Technical Operations Senior Solutions Engineer, you will be part of a high-performing team redefining TV advertising. Our client is seeking an ambitious Senior Solutions Engineer to own day-to-day technical operations for the Automated Marketplace. The ideal candidate enjoys solving complex technical problems, is an investigative thinker, works with urgency, has experience with critical service operations, and strives to provide a high standard of customer satisfaction in high-volume, production environments. You will translate technology solutions into business impact while efficiently working with developers, sales, product, and operations. For this role, you should be well-versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health, and growth of the Automated Marketplace.
What You'll Do
Own day-to-day technical operations for the Ad Platforms Technical Operations team, including the Automated Marketplace and Core Ad Serving integrations.
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
Triage, respond to, and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
Investigate complex issues, diagnose product bugs, and resolve requests.
Develop strong partnerships with sales, support, engineering, product management, and analytics leaders to drive focus on strategic and tactical channel objectives.
Maintain detailed support documentation for both internal and external use to strategically identify and understand trends.
Contribute to the development of best practices, team processes, and peer training.
Lead by example within the team.
Who You Are
A strong communicator who understands the core principles of advertising technology, preferably with a focus on video.
A highly motivated self-starter with the ability to work well individually and as part of a team.
Adaptable, able to think on your feet during challenging situations, and thrive in a fast-paced environment.
Experienced in shipping multiple products in an agile software development environment.
Impeccable in written and verbal communication, time management, and organizational skills.
Strong in analytical skills and passionate about answering questions with data.
Excited to work in a high-growth environment.
Qualifications
Bachelor's degree or relevant years of experience required. A degree in Information Technology, Computer Science, Mathematics, Business, or a related discipline is preferred.
5+ years of experience in ad technology, operations, support, or incident management.
Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP), and Programmatic Guaranteed (PG) deal types.
Strong grasp of online video and display advertising and monetization.
Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP.
Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or a similar system.
Experience managing a support ticket queue in JIRA, Zendesk, or a similar system.
Fluency in SQL and experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
Working knowledge of monitoring platforms such as Cloudwatch, Datadog, PagerDuty, or similar platforms.
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