Title: Senior Systems Engineer
Overview:
We are seeking a seasoned Senior Systems Engineer to join our client's IT services department. You will play a pivotal role in managing and enhancing our clients' IT infrastructure.
Experience Requirements: Years of experience in a related IT position Windows server configuration and maintenance Active Directory and Group Policy configuration and support Exchange configuration and support Managed anti-virus configuration and support Server backup administration and support Firewall and VPN configuration, maintenance, and support SQL Server configuration, maintenance, and support Virtualization (VMWare or Hyper-V) Completion of a ConnectWise University "Major" Pass at least one technical certification exam per year Consulting with clients on IT decisions Demonstrated Skills: Excellent customer service skills Top-notch organizational skills Good communicator (coordination of smaller clients) Sound judgment Professional appearance and demeanor Research and develop technical solutions for client and business initiatives Reliable with good attendance Ability to follow directions from the Client Services Manager Teamwork, mentorship, and a positive attitude Essential Duties: Act as a "Technology Success Manager" for clients Coordinate client services activities for medium and larger clients Participate in quarterly business reviews (QBRs) Design and implement network-level solutions: LAN and WAN connectivity, routers, firewalls, and security Design and implement hosted and cloud solutions for customers Design and implement disaster recovery solutions Support services for virtualization technologies Administer and maintain the remote monitoring solution, CW Automate Respond to client support request ticket escalations Handle escalated server, network, and desktop-related issues for clients Participate as a resource for projects run by the Implementation and Onboarding team Develop, maintain, and review system documentation Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc. Handle tickets created due to alerts in CW Automate that are escalated from Tier 1 Review CW Automate alerts, performance information, and configurations Conduct server checkups using CW Automate data and manual review as necessary Participate in on-call rotation for off-hours support Enter all work as service tickets in ConnectWise
