Senior Technical Program Manager - Cloud Engineering

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll doWe are looking for a dynamic and effective Senior Technical Program Manager to drive Cloud Engineering and Data Privacy programs as part of the Product & Technology Program Management organization. The Senior Technical Program Manager will be responsible for driving various Cloud Engineering initiatives with a focus on Data Privacy, GDPR, and Trust in close partnership with teams across Product, Engineering, Security, Legal, and other Program Managers.
In order to be successful in this role, you'll demonstrate strong organizational skills in managing end-to-end cloud engineering programs, excel at influencing without authority, dealing with ambiguity, capable of operating at all levels, and are able to understand technical details quickly. You will possess a strong attention to detail, a reputation as someone who focuses on the outcome, brings simplified solutions to complex problems in a technical environment, and does what they say they will do. You must be comfortable operating in a fluid, agile, and team-oriented environment; bringing order to chaos.
This position is an individual contributor role reporting to the Director of Infrastructure Program Management.
Responsibility Provide action on sensitive data privacy processes and workflows while driving future outcomes that will reduce manual intervention and improve both internal and external customer experiencesProvide connection and collaboration between both internal and customer-facing teams to help resolve issues and escalations, improve current processesDemonstrate understanding of complex data flows and interconnected systems and rapidly fill knowledge gaps by becoming a trusted advisor and expert in the spaceDrive alignment to and execution of high stakes cross-functional initiatives and programsOversee end-to-end program execution across teams / groups, including risk management, communication, issue/conflict resolution and dependency managementCollaborate with responsible partners to proactively identify, communicate, manage and mitigate program risksOrganize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockersDrive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programsPartner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparencyJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bringBasic 8+ years of leading large scale, complex, cross-functional global programsAbility to develop clear program strategies and high-level program plansExperience building strong cross-team relationships and partnershipsAbility to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teamsExperience curating program metrics and creating dashboards / scorecards for overall project health and progressBachelors or Master's in Computer Science, Information Systems, Engineering or equivalentPreferred Strong business acumen and technical background especially around Azure, with the ability to quickly understand and communicate technical and product concepts and challenges across wide-ranging audiencesStrong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environmentExcellent written, verbal communication, and interpersonal skillsAzure related certification or work experienceExperience driving data privacy programs and processes is a plusExperience driving cloud engineering programs in an enterprise SaaS environmentStrong and innovative approach to problem solving and delivering solutionsStrong negotiation skills with cross-functional teams (influencer)Skilled at dealing with ambiguity in a rapidly growing and changing environmentAbility to develop strong cross-team relationships and partnerships in a matrixed environment with multiple stakeholdersWage TransparencyBased on applicable legislation, the below details pay ranges in the following locations:
California: $134,900 - $216,975 base salary
Washington and New York (including NYC metro area): $129,000 - $190,550 base salary
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsLife at DocusignWorking here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ******.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.
States Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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