Position Summary
The Server provides exceptional service to restaurant guests by taking orders for food and beverages, delivering orders to the table, and ensuring that guests have a pleasant dining experience. The Server will maintain a positive and respectful relationship with team members, engage with guests in a professional and dignified manner, be calm under pressure, and work with urgency throughout the shift. To ensure success, you will value our patrons as if they were guests in your home and take pride in your work.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Introducing yourself to guests and informing them of special offers Greet tables promptly Serving 3-4 tables, as determined by management Maintaining complete knowledge of Restaurant's food and beverage preparation Selling alcohol and food items Ensuring accuracy when entering and completing customers' orders on computer system; accepting different types of payment and making change Interacting with guests in a friendly and fast manner; ensuring guests' complete satisfaction and exceeding their expectations Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant Clearing and resetting tables as needed Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age Observing guests' behavior once they have consumed alcoholic beverages, counting number of drinks served, and offering a taxi if you feel they should not drive; asking a manager for help with disorderly customers as needed Reporting to work in a neat and clean uniform; maintaining well-groomed hair and personal hygiene as established by company policy Manage your daily sales Perform other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) Must be 21 years or older 1+ years of work experience in a high-volume restaurant Ability to pass Responsible Service of Alcohol Test with a score of 90% or better State alcohol server license (RBS) and Riverside County Food Handler's card required Basic mathematical skills with the ability to make change Basic reading and writing skills in English Basic computer skills Excellent communication skills Basic reading and writing skills in English Proficient time-management skills Multi-task oriented Knowledge of workplace safety procedures Must be able to suggestively sell food and beverage items
