Akkodis is seeking a Service Coordinator for a 6-12 Month Contract with a client located in Mesa Az. Pay Range - $22-24/hr.; The salary may be negotiable based on experience, education, geographic location, and other factors.
Summary of essential job functions Ensure service tickets are being serviced within SLAs Escalating stale tickets Work with the team to ensure tickets assigned are responded to in a timely manner. Communication skills to participate in project meetings and technical work sessions with co-workers and customers Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or scheduled maintenance outages Orienting new end users in hardware, software, and network systems/services available Produce, maintain, and update technical documentation Ability to work on multiple priorities and/or projects simultaneously Requirements: Minimum Qualifications 2-3 years experience in administrative role 2-3 years experience with Microsoft Office (Outlook, Excel etc.) Familiarity with Help Desk/ Service Desk functions from setting up, configuring & troubleshooting PC & laptop hardware and peripherals Excellent written and verbal communication skills Strong computer skills and the ability to effectively communicate through e-mail Preferred Qualifications Experience coordinating tickets for a help desk Experience with an MSP is a huge plus (not required) If you are interested in this Service Desk Coordinator job in Mesa Az, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.If you have questions about the position, please contact Sudhir Awasthi at 610-735-8014 or ******.
Equal Opportunity Employer/Veterans/Disabled
Benefits Offering
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.Akkodis.com/en/candidate-privacy/.
