Service Desk Technician Tier 2 (Msp)

Detalles de la oferta

Lake Forest, CA


$55,000 - $65,000


About




Service Desk Technician Tier 2 (MSP):




Looking to join a dynamic team at the forefront of technology solutions? We're seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at the forefront of delivering cutting-edge technology solutions to our valued clients.




As a Service Desk Technician Tier 2 (MSP), you'll play a pivotal role in providing top-tier IT services and support to our diverse client base. You'll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.




Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements:




Previous MSP experience required


Tracking & documenting support activities, using ConnectWise ticketing system


Have good working knowledge of Windows operating systems (desktop and all server)


Have knowledge of desktop, laptop, and basic server hardware.


Assist or install and configure desktops, laptops, and basic networking hardware


Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol


Have moderate to advanced knowledge of Microsoft Office/Microsoft 365


Have a strong attention to detail and ability to communicate and document with clarity


Have excellent customer service skills




Service Desk Technician Tier 2 (MSP) Benefits:




Health, Dental, Vision, and Life Insurance


15 Days PTO + Paid Holidays


401(k) with company match


Certification Reimbursement


Travel Reimbursement


Internal Growth Opportunities


#MH555


Location


Lake Forest, CA


Salary


$55,000 - $65,000




About the Company




Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


Location: Lake Forest, CA


Job ID: BW5646


Published Date: October 18, 2024


Fuente: Appcast_Ppc

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