Lake Forest, CA
$55,000 - $65,000
About
Service Desk Technician Tier 2 (MSP):
Looking to join a dynamic team at the forefront of technology solutions? We're seeking a skilled and motivated Service Desk Technician Tier 2 (MSP) to join our innovative Managed and Cloud Services Provider. We're at the forefront of delivering cutting-edge technology solutions to our valued clients.
As a Service Desk Technician Tier 2 (MSP), you'll play a pivotal role in providing top-tier IT services and support to our diverse client base. You'll be troubleshooting Tier 1 and Tier 2 issues supporting technologies such as Windows Server, AD/GPO, M365, VMware, Hyper-V, Cisco, SonicWALL, and Azure.
Service Desk Technician Tier 2 (MSP) Responsibilities and Requirements:
Previous MSP experience required
Tracking & documenting support activities, using ConnectWise ticketing system
Have good working knowledge of Windows operating systems (desktop and all server)
Have knowledge of desktop, laptop, and basic server hardware.
Assist or install and configure desktops, laptops, and basic networking hardware
Have intermediary knowledge of routers, firewalls, networking and TCP/IP protocol
Have moderate to advanced knowledge of Microsoft Office/Microsoft 365
Have a strong attention to detail and ability to communicate and document with clarity
Have excellent customer service skills
Service Desk Technician Tier 2 (MSP) Benefits:
Health, Dental, Vision, and Life Insurance
15 Days PTO + Paid Holidays
401(k) with company match
Certification Reimbursement
Travel Reimbursement
Internal Growth Opportunities
#MH555
Location
Lake Forest, CA
Salary
$55,000 - $65,000
About the Company
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
Location: Lake Forest, CA
Job ID: BW5646
Published Date: October 18, 2024