POSITION: Shift Lead
CLASSIFICATION?: Non-Exempt
Reports to: Reports to the General Manager
Position Summary The Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés, including providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty coffee knowledge. You are responsible for learning operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean, and healthy work environment, act fiscally responsible, produce quality work, and be ethical and passionate about coffee. We love coffee and want you to love it too.
Compensation Competitive Hourly Wage100% Employer Covered Premium Medical Insurance (for full-time employees working over 30 hours per week after 60 days of employment)Group Dental & Vision Insurance Plans AvailableEmployer Covered Life Insurance PremiumFlexible Spending Account (FSA) - Healthcare, Commuter and Dependent Day CareEmployee Assistance Program (EAP) - Physical and Mental Health, Financial and Legal Coaching available at no cost to the employee8 Equator observed holidays per year for eligible employees (including Martin Luther King Jr. Day and Juneteenth)1 paid volunteer day per yearPaid Time Off for voting on Election DayPaid Time Off401K - Employees who complete 6 months of service and are over the age of 21 are eligible to enroll in the 401k plan. Equator matches employee contributions up to 4%.Free coffeeKey Responsibilities Share passion for coffee and knowledge of specialty coffee with customers and employeesLeads team in preparing and serving the highest quality handcrafted beveragesProvides regular coaching and feedback to team members on drink qualityLeads the team in sharing product knowledgePlan and execute the deployment of staffAble to remain calm, professional, patient, kind, and productive in all situationsLeads and helps with store cleaning, stocking, and organizingEnsure and uphold store cleanliness, organization, and food safetyAlways act responsibly in protecting the store assets and facilities by ensuring compliance with Equator Coffees policies and proceduresCommunicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improveWork with the Store Manager to perform inventory control tasksYou will be the ideal model for teamworkAble to make decisions in the best interest of the customer as well as problem-solve in the absence of the managerContribute to store goals for achieving sales and improving profitsWill be responsible for the opening and closing of the cafeDemonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator CoffeesQualifications and Requirements Kind, welcoming, and patient even amid multi-taskingCoffee experience preferredRetail and/or customer service experience requiredDemonstrates a passion for coffee and teaAble to make customers the priorityCan provide ongoing positive and constructive feedback with easeCurious to learn and gain knowledge and apply it to daily interactionsIs a Team PlayerCapability to interface and maintain effective relationships with co-workers and customersCash handling skillsThe employee must occasionally lift and/or move up to 25 pounds.At times, may be required to work more than 40 hours per week to perform the essential duties of the positionHigh School Diploma or General Education Degree (GED)Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidaysMaintains a current state-issued Food Handler CardCompensation will be commensurate with experience. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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