The Soft Services Manager is a leader on the centralized resource / platform team responsible for governing, overseeing and supporting employee services such as Conference Centers, Copy, Fitness, Food, Mail, Media, Parking, Reservation Management, and Secure Destruction Services in meeting strategic business objectives and key performance indicators.
This position requires interaction with the Account Leadership team, Client, Vendors, Operational, and Support staff and will be a fast paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various account level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high quality decisions.
Key Responsibilities
Oversee the Soft Services and Vendor Managed Parking platform by providing a seamless interface with field teams supporting the client's real estate through organization, leadership, responsiveness and creativity. Manage the parking program models to ensure appropriate revenue collection and staffing Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk for the Client or Firm in regards to local, state, and/or federal laws and regulations by working closely with the Soft Services field team and the Client Document Soft Services processes and ensure appropriate processes are followed across the portfolio Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives and associated Client relationships Ensure vendor management routines and Service Level Agreements are met and work is completed satisfactorily for the Client Develop and execute appropriate reporting routines to support platform, region, account, and/or Client goals and objectives Assist in Platform Compliance/Operations audit(s) as applicable In consultation and collaboration with Soft Services leadership, oversee the operation, staffing, performance and development of the service delivery staff and field team processes Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration Performs additional job duties, as requested Qualifications Bachelor's degree or equivalent combination of education and related experience A minimum of 5 years' experience in commercial real estate and/or Facilities Management Advanced skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access) Previous people management experience required Must be detail oriented, organized, flexible, and willing to assume new projects Strong strategic and analytical thinking Proven track record of excellent internal and external customer service Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner Strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment High degree of innovation and independence and the ability to work with minimal supervision
