Smith Service & Support Center Associate

Posting Details Posting Details

Position Number: 72924114 Title: Smith Service & Support Center Associate Functional Title: Smith Service & Support Center Associate Category Status: 14-Student Hourly, UG Applicant Search Category: Student University Authorized FTE:Unit: BMGT-Dean-Smith Operations Hiring Range Minimum:Hiring Range Maximum:Campus/College Information: Founded in 1856, University of Maryland, College Park is the state's flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment. Vaccine ProtocolPosition Summary/Purpose of Position:PRELIMINARY OVERVIEW Under the direction of the Smith Service & Support Center team, the Smith Service & Support Center Associates will play a supporting role to assist with managing the facility operations for all Robert H. Smith School of Business venues. The Service & Support Center Associates shall be responsible for supporting the opening, closing and day to day operations of all Smith School venues, including, but not limited to, Van Munching Hall, and the Maryland Smith Suites at the BioPark & Ronald Reagan Building and International Trade Center. This position requires all team members to provide exceptional customer service (staffing front desk, answering phones, directing customers/visitors, providing event support, non-academic reservations for tables, class/conference rooms, etc., furniture moves/set-ups, equipment inventory & building maintenance). The Service & Support Center Associates will assist with updating & maintaining department webpages, SOPs, designing marketing & publicity materials including signage, posters manuals, department publications and other printed materials. These team members will also work with all members of the team on a variety of large-scale projects for the automation of the department processes and procedures. Due to the scope of the department, this position requires a great deal of flexibility within the work schedule. ESSENTIAL DUTIES & RESPONSIBILITIES

Serve as front-line support staff for opening & closing the Smith School facilities; a customer service representative for all services associated with daily operations for the Robert H. Smith School of Business offered through the Smith Service & Support Center, including, but not limited to, answering phones, responding to and assisting with requests in the ticketing system, directing customers & visitors, accepting deliveries & mail, responding to maintenance and repair issues with all venues. Assist staff with updating and maintaining department webpages, standard operating procedures (SOPs), databases, forms and resources as requested or needed. Complete and submit daily opening and closing reports for all venues as needed or requested. Provide office coverage and support as needed or requested for meetings/training or staff is out of the office. Assist with furniture moves/set-ups, equipment inventory, building maintenance and heavy lifting Assist with designing and circulating department signs, posters, publications and all marketing materials. Assist with program and event attendee registration, preparing event materials including agendas, name badges, signage, setting up for events, monitoring catering and other vendors, monitoring event breakdown Assist with developing and distributing tools to assess and evaluate facilities and services Assist with department projects including but not limited to the ticketing system, keys, alarm systems, floor plans, inventory, databases, phones, and data jacks. Assume other responsibilities as assigned by department staff. Ability to operate in software applications including but not limited to Google Suite, ServiceNow-Smith Ticketing System, Online Work Tickets, Request & Order systems for Facilities Management Customer Response Center (FM), Building Security Services (BSS), Event Management System (EMS)-Smith Scheduling System, Cvent, Asana, Avery, UMD Directory, etc. Minimum Qualifications:Education:

All applicants and hired employees must be currently enrolled UMD students with a valid Directory ID & UID #. High School Diploma or GED. Experience:

At least 6 to 12 months of customer service experience in a fast-paced environment with diverse populations. Knowledge, Skills, and Abilities:

Must be available to work a minimum of 10 hours with the option to work up to 20 hours per week. Must possess a basic computer skill set. Must be a dedicated and driven professional who demonstrates strong interpersonal, oral, and written communication skills, energy, and vision. Demonstrate the ability to perform the position's essential functions. An organized, analytical, and detail-oriented individual capable of performing under various requirements and deadlines. Ability to exercise authority and good judgment in the absence of or in conjunction with the Director and/or Smith Service & Support Center staff for the Smith School in various situations, demonstrating exceptional leadership characteristics and interpersonal skills. Must be able to work independently and as a part of a team environment, performing all essential job functions accurately and efficiently with minimal direct supervision while cooperating/collaborating with staff at all levels as a member of the Smith community. Possess a strong sense of personal and professional integrity, exercising tact and diplomacy. Must be willing and able to represent the Smith Service & Support Center effectively and professionally in all situations of significant importance to the present and future successes of the Smith School. The successful candidate should have experience with Google Suite Applications (Docs, Sheets, Slides, etc. ), Web Page maintenance, and graphic design experience and be willing to learn all software programs used by the department. Preferences:Preferences: Priority consideration is given to undergraduate students in the Smith School, but all UMD students are highly encouraged to submit applications. Additional Certifications:Additional Information:PERCENTAGE OF DUTIES & RESPONSIBILITIES

80% of the job responsibilities will involve the daily operations of the Smith Service & Support Center. This includes opening and closing the center, maintaining the facility, providing customer service support, moving furniture and setting up events, scheduling and preparing for events, managing equipment inventory, doing moderate to heavy lifting, and making minor repairs. 20% of the job responsibilities will be for special projects assigned by the Smith Service & Support Center team members. QUALIFICATION STANDARDS

Priority consideration is given to undergraduate and graduate students in the Smith School, but all UMD students are highly encouraged to submit applications. All applicants and hired employees must be currently enrolled UMD students with a valid Directory ID & UID #. Education: High School Diploma or GED. At least 6 to 12 months of customer service experience in a fast-paced environment with diverse populations. GENERAL INFORMATION

Our facilities and offices are open year-round, seven days a week, except for university breaks, holidays, or closings. Supporting Smith School venues in Baltimore, MD, College Park, MD, and Washington, DC. The position requires flexible scheduling for early mornings, evenings, and weekends. Posting Date: 07/29/2024 Closing Date:Open Until Filled Yes Best Consideration Date 08/09/2024 Physical DemandsDiversity Statement: The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions. Women, minorities, LGBTQ+, veterans, and people with disabilities are encouraged to apply.^Student Posting Contact Information: