The Program Manager leads the successful delivery and fulfillment of assigned program(s) and/or custom products to Pearson customers adhering to the principles of the Project Management Institute's (PMI) Project Management Body of Knowledge (PMBOK). Typically, a Program Manager will have the responsibilities of a single assessment program, a portion of a very large complex program, or two or more small programs. This includes the coordinated management of multiple related projects, and in many cases, ongoing operations which are directed toward a common objective. They are also responsible for managing program staff activities, who support the delivery of the program. The Program Manager is accountable for meeting the cost, quality, and schedule expectations of the program and achieving outstanding customer satisfaction. This position reports to a Vice President.
Duties and Responsibilities:
Delivery Management
Responsible for understanding clients' needs and wants, and developing and maintaining a positive relationship with the client.
Team 7 person reporting to this team
Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
Serve as the primary point of contact for all program delivery contract communications and escalations with the customer.
Accountable and responsible for understanding the scope and deliverables of the program, ensuring understanding of the contract, and garnering support from the functional areas.
Responsible for management of monthly forecasting process and quarterly contract value updates.
Manage subcontractors in mainland and Puerto Rico and negotiate lower pricing.
Manage programs to planned financial goals ensuring revenue, costs, and margin align with original plan, updated plan, and monthly forecasts.
Responsible for all program invoicing and billing schedule.
Responsible for making sure all project management documentation and requirements for their program (i.e., Schedule, Program Management Plan, Risk/Issue/Incident Management, Quality plan) are complete on time.
Serve as the primary escalation point for all delivery-related escalations from customer and internal teams. Manage delivery risks and issues to mitigation and resolution.
Resource Management
Manage direct reports (project managers/project coordinators) who support program delivery.
Retain and grow talent.
Manage the performance of each team member and provide training to further develop staff.
Sales Management
Support the VP in the growth of contracts through scope modifications, renewals, and extensions.
Work with internal teams to gather costs to support scope changes and extensions.
Provide costs for program management to support scope changes and extensions.
Assist the VP in RFP responses for new and existing accounts as assigned.
Qualifications/Experience:
Bachelor's Degree required or commensurate experience. Master's Degree preferred.
PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles
People management experience in the areas of leadership, mentoring, professional development, performance management, and team/relationship building with employees at all levels highly desired
Significant experience with customer service, program/project management, and business development preferred
Previous experience managing finances highly desired
Demonstrate ability to manage multiple, conflicting priorities
Effective verbal/written communication skills in English and Spanish, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations
Advanced knowledge of Microsoft Office applications, including Word, Outlook, Excel, Visio, PowerPoint, and Smartsheet.
Some travel required
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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Job:
PROJECT/PROGRAMME MANAGEMENT
Organization:
Assessment & Qualifications
Schedule:
FULL\_TIME
Workplace Type:
Hybrid
Req ID:
17134