Specialist Quality Complaints

Descripción del Empleo:
Primary responsibilities include: Supporting the product complaint system at Amgen through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. Functions: Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
Follow-up on corrective actions derived from investigations through completion. On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.
Requisitos:
Doctorate degree in Sciences or Master’s degree in Sciences & 3 years of experience directly related to the job or Bachelor’s degree in Sciences & 5 years of experience directly related to the job

Previous experience managing complaints and investigations