For Quality Complaints services in the Operations & Transformation area.
WHAT MAKES YOU A FIT:
The Technical Part:
Bachelor's degree in Business Administration, Material Management, Science or Engineering with six (6) years of directly related experience in the Pharmaceutical or Medical Device industry.
Language:
Fluent in English
Project Management skills.
Shift: Administrative and according to business needs.
Experience in:
Investigation
Complaint
Root Cause Analysis
Excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document
AS A PIECE OF FITS, YOU WILL:
(The day-to-day on the job)
Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
Follow-up on corrective actions derived from investigations through completion.
On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation.
Possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers.
Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners.
WHO WE ARE:
We are a Service Provider company different from the rest. We pride ourselves in how we treat the most important piece of our company's puzzle: you! We integrate Engineering, Construction, Maintenance, Utilities and Specialized Technical services across the Island (and in the US as well!). Our company is flexible, family-oriented and focused on our resources' well-being, while providing our Pharmaceutical, Medical Device and Manufacturing industry clients with top-notch quality talent.
We're FITS!
Are you the Next Piece?
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